Selling templates that I use daily have disappeared.

[dealsaplenty770]

My selling templates that I use daily disappeared as of two days ago. How do I retrieve them?

[mam98031]

You may need to report that to Ebay as that shouldn't happen.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[dealsaplenty770]

THANK YOU!

[dealsaplenty770]

Problem solved! 👏👏👏 Thanks again!

[mam98031]

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@dealsaplenty770 wrote:

Problem solved! 👏👏👏 Thanks again!

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Excellent news.  How did you resolve the issue?

[dealsaplenty770]

I used automated assistant chat box as you suggested as my 1st choice and it surprisingly worked. Thanks to you (and a helpful assistant) I’m back to using my templates.

[mam98031]

@dealsaplenty770 

That is wonderful news.  Glad I could help you too.