This is a beauty. The buyer requested a return because a white jersey isn't white and it has a gasoline or possibly a mothball smell the buyer did not notice for a week. Took a photo of the same white jersey against a white sheet of paper to prove that, yes, the jersey is white. It wasn't blue, or red, or green, or pink. It was white, exactly as described. Not only was it white, it was really white because it had been cleaned by the team equipment managers.
So the story changes. Now, yes, the jersey is white. But now it has an odor, possibly gasoline or possibly mothballs. The jersey was stored and shipped in a sealed plastic bag. The team did not dip the jersey in gasoline and neither did I. Nor the the buyer mention when he opened the bag that the garment smelled like anything. It didn't smell the first day, the second day, the third day, etc. How many people would not know immediately if gasline was spilled on a garment?
I looked up solutions to the odor. The ranged from airing out the garment, to using cedar chips to absorb the order, to using charcoal to absorb the ordor, to washing the garment in a vinegar solution to get rid of the odor, to just plain putting the garment in the washing machine to eliminate the odor. The buyer refused to accept any of these easy remedies and insisted on returning the garment.
I was told by CS that they had to accept the buyer's word, even though nothing in their actions suggests there was any actual problem with the garment. I was told by CS that if I did not accept the return, despite my stated return policy explicitly saying there are no returns, they would close the return in the buyer's favor and give me a strike.
This is absolute madness.
What would they do with someone wishing to return a car because it had a new car smell? Return it, of course, because the smell was too strong, or not strong enough, or the wrong smell, or the wanted a better smell.
Get your **bleep** together, Ebay.
