So I mailed an order to Italy on September 19. On September 29 it was already in the Italian customs in Milan. Held for some type of an investigation. There was no subsequent tracking event. On October 11, the buyer asked for a refund, as he had not received the order. ebay gave me until 14 October to respond, which I did (on 12 October) with the tracking number and also indicating that the earliest ebay's estimated date was October 24 (see attached JPG).
On October 15, ebay closed the case in favor of the buyer. I appealed the case, arguing with their estimated date and also that their own PIP insurance can be claimed only after 30 days since the date of mailing and asking a rhetorical question "Why was the buyer allowed to make a claim before your estimated date of elivery?"
ebay stated they would get back to me within 48 hours. There are several options for a reason to appeal the case. One of the is "in customs" which I selected.
LOL, they were fast, I got the answer in perhaps 15 minutes, confirming the previous judgment, specifically that "I was unable to prove that the buyer received the order." It is like talking to the aliens, why even allow the appeal and allow to pick an option "in customs" which obviously implies that the buyer did not received their order.
The cost was small, it is not the question of $$$, nor the penalty I got for not refunding the buyer by the required date so ebay had to "step in" and take the money from my account and send it to the buyer. Just showing how corrupt ebay has become with their claims that they are "protecting sellers".
The buyer should not have been allowed to open the case only after 22 days.
