eBay

facesbyfia · ‎10-22-2020

eBay informed me that Sold, Shipped and Delivered item was being disputed. Reason the buyer said they "never authorized the transaction."

I contacted the buyer and they said they did no such thing and was enjoying the item. That buyer called Customer Service themselves and they said it was a "glitch". (the item sold was a handmade collectors item and the community is very well respected )

Today eBay informed me that the Payment Dispute was decided on the Buyer and they received a refund. However I had "seller protection".

This is highly unusual and my confidence in eBay is at an all time LOW.

This was drama that was manufactured!

luckythewinner · ‎10-22-2020

@facesbyfia wrote:
eBay informed me that Sold, Shipped and Delivered item was being disputed. Reason the buyer said they "never authorized the transaction."
I contacted the buyer and they said they did no such thing and was enjoying the item. That buyer called Customer Service themselves and they said it was a "glitch". (the item sold was a handmade collectors item and the community is very well respected )
Today eBay informed me that the Payment Dispute was decided on the Buyer and they received a refund. However I had "seller protection".
This is highly unusual and my confidence in eBay is at an all time LOW.
This was drama that was manufactured!

Are you sure your buyer is not simply lying to you?

turquoisetulips · ‎10-22-2020

I must agree with the previous poster . It sounds as though your buyer did a chargeback and now simply isn't being honest . I've never heard of a ''glitch'' that would cause an error with so many factors at play like that . Perhaps someone else has ? but to me it sounds bogus . Tulips

turquoisetulips · ‎10-22-2020

Just one question . Since the buyer claims no involvement with this ''glitch'' and says they're enjoying their purchase . Did they offer to give back the refund they received ? Tulips

sg51 · ‎10-22-2020

Keep in mind: "buyer" and "cardholder" cannot be known to be the same human being.

Chargebacks are initiated by, and paid to, cardholder.

Buyer may not know of such an event.

brettyg599 · ‎10-22-2020

I did have this same thing happen to me already with managed payments. The buyer had no idea their was a chargeback and did not want to do that. So as someone said here there may be a glitch with managed payments that is flagging it in some accounts as fraud possibly, or also possible the person used someone elses card like a parent to buy something on ebay. Not sure which just wanted to chime in and say this same situation happened to me. I believe if you contact ebay it worked out for me. Just be courteous on the phone and explain the situation and show them message proof if you have it and politely ask for a credit of the amount of the sale. Hope this helps!