Contrary to what many sellers post here, regarding buyers looking to scam, there are cases where the buyer is correct.
So I sold a cup and saucer not too long ago, and the buyer emailed the same day it was received, to say the saucer had a chip on it, and he would like either a replacement or to return it. I wasn't available in the afternoon to see or reply to his message, and early in the evening he requested a return.
I had sold a number of these cups and saucers and the one the buyer purchased, was the last one available. I didn't see a chip on the saucer when I sent it.
Regardless if the saucer had a chip or not, I went in and refunded the buyers full amount of his purchase (item and shipping). In the message I wrote something to the effect, "I'm sorry you were unhappy with your purchase, you may keep the good cup, no need to return it".
I did block the buyer, as we all tend to do on a return, sometimes we jump to conclusions prematurely in doing so, as I did in this case.
Today, I get a box in the mail, and it is the cup and the saucer. The buyer paid to mail it back to me, even after I told him that he could keep it. The postage for him to mail it back was over $11.
When I opened it up and looked at the saucer, it did indeed have a small nick on the bottom rim of the base.
So this buyer was honest, I did miss the nick and he did have a legitimate issue.
I've gone in and unblocked him and also left him positive feedback with the following comment, "Great buyer. I'm sorry there was an issue with your purchase. I will try to do better next time. Thank you again for shopping with me".
So long story short, when sellers come here complaining, "I have a buyer looking to scam me", those posts need to be taken with a grain of salt, because we sellers do sometimes make mistakes, and sometimes the buyers are correct.
