Hello,
Heres the scenario with a problem buyer (who is now on my blocked bidder list)
buyer wins several of my auctions. I dont sell or ship internationally anymore because of being burned many, many, many times by international scammers. I set up no international shipping on all of our items to prevent being screwed by international scammers again.
Buyer is registed in another country but uses a us shipping address (not sure how he was allowed to place a bid on our items in the first place since his country is on our blocked list) the tactic of being a international buyer that ships to a us mainland address, has turned out to be a scammer every single time on our dealings. for some reason international buyers ship to a us address then say they never got the item and file an ebay and paypal claim and also they do a charge back to their internatioanl bank account or credit card used (international paypal) so we have been bured by these type of buyers before.
fast forwars to today, the buyer won multiples items and requested for us to reduce the shippign costs as he thought what we are charging was to much in his opinion. we charge $2.99 per item and combine shipping by charging what the actual shipping costs is versus charging $2.99 for every item. he bought a few items that weight over the first class rate combined so due toi the weight of the package, we sent an invoice for $7.99, which is cheaper than the $8.45 Shipping quote that we got from the post office (so buyer is still paying less than what we will be charged for the shipping) buyer then proceeds to want to "negotiate" a fair shippign costs after we told him that the shipping charge we are charging is less than what the post office charges us 9basically, he was gettign a good deal and couldnt figure out he was getting a good deal) buyer then keeps sending me messags saying explain to him why i am charging him so much and that it should cost ess to ship his items. I told him I already explained it to him in the last 7-8 messages and if he continued, then I would put him on my block bidder list and refuse to allow him to buy from us in the future. I told him I would cancel his order if he kept being a problem (scammer alert) as he kept trying to get me to ship his itmes for super cheap.
buyer kept sending me messages sayign "lets negotiate a fair price" and "lets meet somehwere in the middle on the shippign costs.
after getting these messages (up to this point buyer syill hasnt paid for the items) I cancelled his orders (based on problem with buyers shipping address as I dont sell to international buyers and then ship to whatever us mainland address they list with ebay) and placed him on my block bidder list. ebay sent me a message saying orders were cancelled since the buyer hasnt paid for the items yet and that I wil lget a refund for final value fees and that I can relist the itmes now. so I relisted them.
my questions are:
-I feel I was very patient with the buyer, but in your opinion did I do the right thing? would you have done the same thing?
- Since the buyer never paid for the items, can the buyer leave any type of negative feedback for me?
-and most importantly, since the buyer never paid for the items and I cancelled due to a problem with shipping to a us address for an international buyer, will ebay ding me a "defect" for these itmes (maybe cases closed without a seller resolution" or maybe "for cancelling orders"
-is there anything else I need to do? as this buyer might try to "retaliate" against me some how as he is sure to be **bleep** that he didnt "get one over on me"
Thank you so much for listening and for any and all help/advice, thoughts and opinions on this. Thank you.
Regards,
