I have had 2 recent buyers message me through sending a note to seller when they purchase items. Both told me they tried to message me through contact seller on my listings to ask a question before buying but were unable to do so. So I tried to message myself through my partner's user ID and it did the same thing! What gives now? Are we losing sales because potential buyers cannot reach us? This may already have been addressed, but if you don't mind repeating yourselves I would appreciate some help with this. Thank you!
We're sorry we couldn't find an answer for you. Unfortunately due to the high volume of messages this seller receives, they are unable to respond to your specific question right now. We suggest reviewing the item again to see if your answer is in the seller's listing.
Pretty sure that means you've turned off the option to receive buyer messages. Go to Manage buyer communications........and delve around in it....
