Messaging difficulties with customer

[dhew3913]

My Ebay store is based on repeat customer...many have been with me for 8-10 years and purchase at least once a week.  It is not unusual for customers to make requests for coordinated fabrics they are needing and they will ask for photos etc.

Recently a Customer and I have not been able to send or receive messages...I see her messages but she does not receive my responces.

She is getting frustrated and I fear I will be loosing a fantastic customer if there isnt anything that I can do to fix this.

Any ideas would be greatly appreciated

[mam98031]

Ebay only allows us to send a certain amount of emails a day.  I'm not sure what that number is, but I think it is around 10.  So if you send out several emails a day, you might want to make hers the first in the morning.

If that isn't the problem, I would contact Ebay right away to get to the bottom of this before you lose your buyer.  Repeat customers are like gold, I know you know that.  I hope this gets worked out for you quickly.  Please come back and tell us what the issue ends up being so we can all learn.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[iamalwaysright]

I don’t know what the limit is for a message that is tied to a listing. But for messages that aren’t tied to any listing, the limit is 25 a day.

[mam98031]

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@iamalwaysright wrote:

I don’t know what the limit is for a message that is tied to a listing. But for messages that aren’t tied to any listing, the limit is 25 a day.

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Thank you.  That is good info to have.  I appreciate it.