eBay

jk_vinyl_and_wood · ‎11-07-2017

Has anyone had a case where Ebay sends an order confirmation with different specifics than what the customer really ordered? We just had a case where Ebay sent the customer a shipment confirmation on an item that is 4" when they ordered 3" .

In calling Ebay because the sale information and details showed 3" on our end, but the customer had the phone confirmation for 4" on her end; Ebay could not say why it was. Because a dispute later was opened, Ebay would also not take responsibility either. Which is another whole issue.

My concern is how often is this happeneing, because it took 45 minuts to get Ebay to understand the issue with pictures, but in the end they had no resolution other than we take the loss and send the other size too while admitting they created the problem.

papermoneyforme · ‎11-07-2017

Post this on Ebay's Facebook page and post it on the Ebay chat tomorrow.

Ebay is getting absolutely more ridiculous every day and don't seem to care.

dtexley3 · ‎11-07-2017

Did you ship the 3"? If so why was a dispute opened if you sent the correct item?

Member of the Grumpy Old Man crew

chrysylys · ‎11-07-2017

Are these two different individual listings, or one listing with a size multi-variation selector?

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

chrysylys · ‎11-07-2017

You have some keyword spamming in this listing too:

Custom Name Decal, Personalized, Your Name, [Redacted], Custom Vinyl, Laptop, Mug, Cup

There is no reason to include that one brand name among the generic trems.

Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.

*eponymous* · ‎11-07-2017

No. eBay sends a won notice from your listing!

The buyer is probably confused.

What phone confirmation are you talking about?

Is the item the .99 angel or a .99 anchor?

Just send both...

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

*eponymous* · ‎11-07-2017

@papermoneyforme wrote:
Post this on Ebay's Facebook page and post it on the Ebay chat tomorrow.

Ebay is getting absolutely more ridiculous every day and don't seem to care.

Why?

Life shrinks or expands in proportion to one’s courage. ~ Anais Nin

gramophone-georg · ‎11-07-2017

@papermoneyforme wrote:
Post this on Ebay's Facebook page and post it on the Ebay chat tomorrow.

Ebay is getting absolutely more ridiculous every day and don't seem to care.

I love it that if you really need to get eBay's attention you need to do it on a competing marketplace...

Chaos is NOT an "industry standard".