mam98031 • Volunteer Community Member • Buyer/Seller since 1999
When you cancelled the first transaction, what was the reason you selected? This is important, what was it?
@luckieduckie wrote:The buyer asked me to cancel. Which is true. He purchased a local pick up item and expected me to ship it. I agreed but I had to cancel & revise the listing. I was doing HIM a favor!
I would contact Ebay again as when you cancel using the reason the buyer asked for the cancellation, they should be barred from leaving negative FB. That is a rule and a good one.
The second FB is likely not removable. Sorry.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
@luckythewinner wrote:
@luckieduckie wrote:Doesn’t violate their policy to have 2 strikes for 1 sale? This is crazy! Any advice?
You had two transactions, and feedback is associated with a transaction and not a sale. And as far as I know, canceling a transaction does not automatically remove the associated negatives.
I have asked to cancel transactions because the seller refused to honor the combine shipping discount we negotiated upfront. Had I felt strongly enough and chosen to leave a negative, I would hope eBay would not remove it.
When a buyer requests a cancellation and the seller approves it, then the seller files a cancellation using the reason the buyer requested it, the buyer is suppose to be barred from leaving a negative or neutral FB.
Unless that has been a recent change that I didn't catch, which is always possible.
@luckieduckie wrote:That the buyer asked me to because he did
Good. I asked because it is important as to what reason you selected. Since you selected that the buyer requested the cancellation on the first transaction, you need to contact Ebay and share that with them. Tell them you got an email from the buyer requesting this. The FB should get removed for the FIRST transaction.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
They said that even though they asked to cancel it is 2 separate transactions & they can leave negative for both. When I talked to FB eBay for business they told me they can’t do anything & that they also don’t have the ability to connect me with a supervisor.
