Ebay stole the shipping cost that the buyer paid!

[averdrity]

Hi,

Ebay stole the shipping cost money that the buyer paid so I can ship the item he bought.

This makes it so I cant send the item the buyer bought. The shipment cost $100 and ebay stole it from us.

I've tried chatting with ebay but they dont understand and everyone i talk to have similar names and acts like bots..

CAN ANYONE HELP ME?!

please..

[fab_finds4u]

eBay doesn't steal the shipping money.  The cost comes from the payout or charged to PayPal.  You decide how to pay shipping when you make the label.

[heckofagame]

How did eBay steal the shipping money?

[dirk12955]

You do realize that selling ebay is not free.   eBAy takes a % of the money for the service that they offer

As a new seller,  is ebay holding your funds?

If ebay is holding your funds,   Can't you print the shipping label using $$ from those funds and send your 

buyer his item?

[averdrity]

From my country I cant make the label via ebay.
My payment is on hold for over a month.

When I listed my item I specified that the buyer paid for shipping. He paid but Ebay stole it. I got no shipping cost payment so I cant send the item.

[averdrity]

"Your ship from address must be in the United States to purchase a label."

No, I cant...

[averdrity]

The buyer paid for shipping cost so I could ship the item. The buyer showed me confirmed payment.
I have not gotten any funds from Ebay to pay for shipping. They wont help me in this matter.

I feel scammed.

[dhbookds]

The shipping would be included in the payment the buyer made (it wouldn't be a separate line item)........what was the total the buyer paid?

[averdrity]

He paid $400 total. $300 for item + 100$ for Shipping cost.

I know Ebay takes a cut, but they also took the shipping cost. I never got it. It's hard to send an item without the shipping cost.

[mtgraves7984]

My payment is on hold for over a month.

@averdrity 

Color me confused... I only see one sold listing and it sold today. That listing says you'll ship to me in Nashville, TN, USA for the low, low price of $48.60. Is it a listing that I can't see? 🤔

[averdrity]

Here. I made a listing and it was bought. I've chatted with the buyer and he is confused. He told me to contact support and I did. He wants the funds to be released so I can ship the item. But they are impossible to chat with. They slow and bot like. I dont know what is happening. It says its on hold untill 27th Jun.

I cant let the buyer wait that long untill I can ship the item..

[caldreamer]

Payouts can be very confusing.   EBAY did not "steal shipping" that money....that is held "for you" so when you print shipping label will be money in your pending funds.

[averdrity]

I cant make a label.. They wont allow me. I was going to ship it with DHL thats like 5 min walk from me. But the package is 10kg and large. It's a lot of 30 tapes and it's heavy. SO the cost went way up. They estimated around $100 so I set it as that in my listing.

The buyer was informed before listing AND he agreed and as soon as I listed it as a lot he bought it.
But Ebay wont give me the shipping cost that the buyer paid for me to be able to send the item.

[mtgraves7984]

@averdrity 

Here's what I see for that listing. Color me even more confused...

[averdrity]

He was "watching" it so I sent a deal for $300. I'm from Sweden and he from Greece.

I think I did something wrong with the shipping info for US. But I did not bother cause me and the buyer chatted and agreed on this deal that I offered him via the "Seller Page".