eBay

nuclearomen · ‎03-17-2020

So apparently ebay has shut down CS Phone option, claiming it's due to "guidance of local health authorities in concern to Covid-19" and now you need to email them... but no agency has told companies they should shut down their customer phone support... not in the US anyways.

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

misfitfun · ‎03-17-2020

ebay customer service for the most part is in other countries

This is a user to user board not eBay employees.
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When people show you who they are, believe them

sunnysouth1 · ‎03-17-2020

It seems that states are the ones making these decisions. California may have made that decision. Local government in San Jose, Ca. may have made that decision.

In my state, many companies are closed.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

threshold.sales.group · ‎03-17-2020

Strange, because it seems to me eBay phone support is for the most part offshored.

2013fitzp · ‎03-17-2020

I just noticed this, as I need to appeal an unwarranted defect. What are we supposed to do if we can't contact CS???

nuclearomen · ‎03-17-2020

@2013fitzp wrote:
I just noticed this, as I need to appeal an unwarranted defect. What are we supposed to do if we can't contact CS???

they have it set up to email them now instead of calling, but how long it will take to get anyone to see that email or respond, or actually help you...idk ... it's all up in the air... good time for it too, since invoices just rolled over today for many sellers.

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

sunnysouth1 · ‎03-17-2020

@2013fitzp ,

You can contact customer support. Use the email option to do this.

I am not an eBay employee. I'm a US eBay Community Mentor.
Sunny

earlyant-77 · ‎03-17-2020

@sunnysouth1 wrote:
@2013fitzp ,
You can contact customer support. Use the email option to do this.

And your answers will actually be in an email!

nuclearomen · ‎03-17-2020

@threshold.sales.group wrote:
Strange, because it seems to me eBay phone support is for the most part offshored.

some is yes, but there is a large amount in CA also, even though people think it's not.

It could have been CA/local government advisement but it's definitely not Federal, Trump was just on yesterday saying there is no need or plans to shut everything down right now in the US, just preparations in case they have to.

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

2013fitzp · ‎03-17-2020

lovely. and no warning? I did email them, god only knows when I'l hear back, CS is terrible on the phone, email will be as scripted, if not worse. BTW, how do we tag the eBay employees that manage this site? They seem to be the most helpful.

nuclearomen · ‎03-17-2020

@2013fitzp wrote:
lovely. and no warning? I did email them, god only knows when I'l hear back, CS is terrible on the phone, email will be as scripted, if not worse. BTW, how do we tag the eBay employees that manage this site? They seem to be the most helpful.

alan@ebay
tyler@ebay

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.

2013fitzp · ‎03-17-2020

thank you!

monster-deals · ‎03-17-2020

@nuclearomen wrote:
@2013fitzp wrote:
I just noticed this, as I need to appeal an unwarranted defect. What are we supposed to do if we can't contact CS???
they have it set up to email them now instead of calling,

Why couldn't we just call the person we are emailing....that makes no sense

nuclearomen · ‎03-17-2020

@monster-deals wrote:
@nuclearomen wrote:
@2013fitzp wrote:
I just noticed this, as I need to appeal an unwarranted defect. What are we supposed to do if we can't contact CS???
they have it set up to email them now instead of calling,
Why couldn't we just call the person we are emailing....that makes no sense

welcome to ebay

The great truth is there isn't one
And it only gets worse since that conclusion...
...There is something about the rigid posture of a proper, authentic blind
As if extended arms reached to pass his blindness onto others.