Ebay Standard Causing High Item not received requests

[fuestor0]

Why is Ebay standard mail affecting our metrics? We were told it would not.,

[pjcdn2005]

I can’t see a specific reference to seller metrics but it looks like they may be counted as usual.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=...

Shipping protection

If your buyer claims they have not received the item, we suggest working with them to resolve the issue, and then raise a claim with the included shipment protection to cover your losses.  

eBay’s seller levels and performance standards apply as they would for any typical eBay order.

[jathibo-12]

eBay's view is this "We sellers are stupid one for purchasing ebay's product, we should've known it's literally glitching out not uploading/updating traffic. This IS UTTER B************ They do a horrible job properly integrating tracking to the website and punish US FOR THIER OWN FAILURES IN CODING" This company is horrible

[dirk12955]

And other sellers use this service on a daily basis without issue.

I agree with the above poster that ebay treats the "Metrics counted as usual"

When you receive an INR complaint enter the tracking number just like always.

When a buyer complains that the tracking shows delivered,   and the item has NOT been 

 delivered,   Tell them to wait a day or 2 and they'll get it.

This system is NOT perfect but saves seller $$$ if they can use it for what they are selling.