Here’s the deal….
The watch was NEW. It was in the box that Seiko shipped it in. I never took it out of the box, so I didn’t see any scratches on the side. It was in my office that I hadn’t visited in 2 years due to Covid and I lost my taste for it since then.
So I didn’t think twice about just putting in head on shots. It never occurred to me that MINOR scratches - which is what the authentication people said were present on the SIDE - not on the crystal - were there. I suppose every so often a minor scratch passes QA from time to time.
be that as it may, it is the job of authentication to AUTHENTICATE the watch as genuine rather than some knockoff. For all I know, EBay scratched the watch in handling it. Perhaps they open it to ensure that the guts are real?
All I know is that they sent a message that absolutely made zero sense. It was inherently illogical. They said it it was real (I.e., they “authenticated it”, they agreed it was new with tags. It had not only been shipped for authentication in the box with papers, but actually in the original shipping box from Seiko with all of Seiko’s bubble wrap. I had just opened the shipping box, taken the watch box out and positioned the tags and shot the photos for the listing and then closed everything back up.
But here’s the payoff crazy illogical statement. They declined to authenticate it because due to “minor SNAD”.
SNAD = significantly not as described. How can there be minor significant not as described issues with any item???? If it’s minor it’s not significant. If it’s significant it’s not minor!!!!
I went back and forth with them on this illogical reasoning and they said there were minor scratches that weren’t disclosed. But the authentication process isn’t about finding minor issues. It’s about authentication.
And on its face, the watch met the EBay definition of new. I called using a number that I had from back in the day that still works. All I got was a buyer friendly run around.
They kept going around in circles acknowledging the illogical nature of the wording for rejecting it, while saying I should have disclosed the minor scratches. Essentially they said that minor = signifcant but without saying it. They stuck to the stupidity that there’s nothing contradictory in saying minor significant differences is a logical word construction.
What I am getting at is that I’ve been on EBay since 1999 I’ve have seen it degenerate into a one sided operation. Every major change is in favor of buyers. They want buyers to comfortable to buy stuff - sometimes even essentially buy it to see what it is and then return it if they don’t like it. It’s almost like showrooming. The no questions asked return is **bleep**. There’s a button on listings for no returns. Why is it there if they have a no questions asked return policy? One time I sold a brand new phone in shrink wrap. The guy said it was SNAD because where he lived he didn’t get good reception. And that’s my problem because why? Well EBay allowed the return and while I send a brand new wrapped phone, what was returned was a used phone. The buyer had sent me back something different than what I sent him - because he had buyer’s remorse, I now had a used phone that I ended up having to sell for $150 less.
And to top things off, on top of the crazy no questions asked return policy, they changed the feedback rules. Where a buyer who pulls fast ones can hit a seller with negative feedback, a seller who is defrauded can’t do a thing regarding feedback. The only seller feedback option is positive. I refuse to give buyers feedback if things are going to be one sided. The feedback ratings for those who buy and sell have become meaningless.
Then look at the “contact us” They don’t list their phone numbers for customer service, (for those of you who don’t have it it’s +1 (866) 540-3229) they don’t even have a customer service email address. They don’t care a whit if you have a legitimate complaint or need to get in touch with them. When you go to help, it takes you to broadly worded articles that don’t help you at all.
The place has turned to a place where sellers can get gypped with impunity. These people,are,creeps.
