michael_atw wrote:Very honest question: Does anyone else feel intense negative feelings to the point that it affects their general existence using eBay?
When I wake up and open up my account, it's almost a daily cringe of, "What do I have do deal with today?" After 10 years, I find I can't accept it as a side-effect much longer. It has a large effect on my quality of life.
It is hard to hear that you are this discouraged and mentally hurting in association with selling your product here. Yeah, most everybody gets the blues occasionally even if rarely, but to have this weigh on your psyche to the extent you describe might be something that signals it's time for you to reassess this whole thing.
Not every individual is cut out to *take it* when these trouble-sales rear their ugly heads, and if you deal in a product that results in quite a few of these bad deals, it can really stress out many sellers, so you are certainly not alone there! Some are able to separate it from their own inner health and don't let it bother *them* much. They deal with it. It's over. They go on to the next thing, and it's past with no residual effects or stress. But some sellers aren't built that way, and it isn't easy on them.
Also, some merchandise isn't as safe a fit HERE as it might be on another site, or your own site, or certainly out of your own B & M store. We read often enough of the problems sellers run into, especially in certain categories.. well more so in certain categories, and little in others.
I can suggest little about your business except to tack on a few bucks extra to every price of every item, to make up for the few times when you have to take merchandise back and pay for the shipping to do so. That little extra $ charge on everything, adds up to enough to cover your *loss* expenses, so this isn't coming out of YOUR pocket nor eating into your deserved profit. That's the way Real Stores do it, because they know that being a merchant means you will have losses to deal with!
And this would allow you to relax about the expense factor of it, and just have to deal (sigh.....) once again with the hassle of it, and that's just a part of sales, online or in that brick and mortar store.
As to your mental stress level, I hope you might find someone to commiserate with besides us, here, to help you regain more of your sense of the fun of life, and the overall goodness of living it. Perhaps a pastor or priest, a very good and dependable friend or relative, a counsler through your town services or local doctor or hospital or clinic, etc. IF you think you are down low enough ever to find that help worthwhile.
I hope some of the good suggestions here will help you successfully fight the SNAD charge on these that admitted they found it for less elsewhere, etc. Good luck with it. That alone would be enough to make most of us feel real good. 
Ebay has gone a bit overboard with aiding buyers in this type of situation, but we've read more recently that eBay is now going to try to help sellers with these types of actions, so hope they do in this situation!
