03-03-2018 10:58 PM
Hi,
Under seller dashboard -> Report and service tool there was a tool called:
Detailed sellers Report. This tool was very usefull to see the exact perfomance in 2 digit format instead of the normal average shown under profile. For me it was a perfect way to check if i was near 5 or 4.9 or 4.8 etc and i could prevent my ratings to fall by trying to improve the category i needed to perform better. I noticed that is missing last month.
Does anybody knows if the tool is no longer available?
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03-03-2018 11:12 PM
03-03-2018 11:12 PM
03-04-2018 09:09 AM
Thanks for your reply. I hope they will bring it back somehow. For me was a usefull tool.
03-04-2018 09:22 AM
If enough people complain about it, they might.
They say it was obselete and not used enough to justify keeping it. Not many sellers were running reports because DSRs no longer count in your seller standing. However, they did not think about those who used it exactly as you did - to understand and possibly change something to improve the buyers' experiences.
03-04-2018 09:30 AM
Sellers often blocked such offenders post report.