DISPUTED FUNDS

[precisionmotorsportsaz2020]

HOW DOSE IT THAT EBAY SEALS YOUR MONEY THE DISPUTE ALWAYS IN THE CUSTOMERS FAVOR

THEY JUST TAKE YOUR MONEY AND YOUR OUT EVERY THING  YOUR MONEY  THE SPIPPING AND THE ITEM

TO ME THATS STEALING WHEN YOU DO EVERY THING ON YOUR PART ON THE ORDER BUT THE CUSTOMER DOSNT FOLLOW THREW ON THERE END  BUT ITS YOUR FAULT......

[stainlessenginecovers]

Did customer open a return?

If so, what reason was used?

Did you respond to the return request if you got one? 

or..

was this a 'bank' chargeback?

But, the buyer paid real $$ for something so they are the ones that will be sided with, as you could have shipped them a rock or a broken xyz etc. 

[kensgiftshop]

According to your return policy, you don't want your items back.

Was it a dispute through the buyer credit card?

If it was, Ebay has no say on the outcome of the case.

[albertabrightalberta]

@precisionmotorsportsaz2020 

Please give more information as to the circumstances of the buyer's purchase/complaint/refund. 

Also, please unlock the caps-lock key! 

[precisionmotorsportsaz2020]

sold a bumper to a guy  pack it shipped via fed-ex LTL  

to doc customer was supose to pick it up never did

i sent email after email no response  

guy claims he never got it  no he never pick it up

i did every thing on my part shipping uploaded on time 

email the customer the shipping details they didnt do there part 

but its my fault im out the shipping ,the bumper & the money

and in the end i have nothing ebay strals my money thats what they do

they dont give a **bleep** about the seller at all they need to remember if it wasnt for the seller ebay wouldnt have anything .....

[precisionmotorsportsaz2020]

that says steal my money

[12345jamesstamps]

If it's a "dispute" with the buyer's credit card...that's hard to fight. And it's usually out of the hands of eBay.

It's dealing with the buyer's banking source and eBay takes a step back. I wouldn't blame eBay if this is the case. eBay has to allow the banks to do this. I had a buyer do a dispute after a purchase of 160 days.

[precisionmotorsportsaz2020]

even if i did take returns either way 2 things need to happen that part or the money

at this point ebay 3rd party on the sale

[precisionmotorsportsaz2020]

i understand that but the customer fail to do there part

[precisionmotorsportsaz2020]

no seller protection at all

[reallynicestamps]

It might be easier to post in your first language and use Google Translate to put it into English.

to doc customer was supose to pick it up never did

That is an Undeliverable shipment.

EBay does not require the seller to refund anything on an Undeliverable shipment.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
"
The buyer provided an invalid or incorrect address at checkout  --Not covered"

If you had given the tracking number from FedEx to eBay when the Claim was opened, they could have seen that this was Undeliverable.

You could try using the eBay employees assigned to social media to appeal the Claim.

Do not try the phone, those are subcontractors and have no authority.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


[stainlessenginecovers]

---

@precisionmotorsportsaz2020 wrote:

i understand that but the customer fail to do there part

---

You understand what?? 

I asked you questions which you still haven't responded to...but, 

it sounds like this was a 'chargeback'. 

The customer probably had NO idea that they needed to 'pick it up'. Did you ship to the address that they provided, or to a 'carrier' that you chose and you expected the buyer to 'pick it up'.

Know that many 'buy, and never look back and when it doesn't show up, they open a charge back'

[kensgiftshop]

Did tracking show it was delivered?