Confusing transaction--what happened?

[style_vault]

Is there really no way to send a message to ebay--you have to call?  It's 2017!  

But I am confused. I was an item was sold/paid, then paid again, then refunded. I only have one of the item. It was not in my awaiting shipping folder, but paypal told me I need to ship. Now ebay is saying it hasn't been paid for--but I already purchased the label because paypal said it was ok ship. I do not accept returns and it is a buy it now item.  How is this even happening?

[livadia]

Can't really tell from what you've said/screen shots you posted what exactly has happened.

Are the eBay Item #'s identical or different?

If you look at the transaction details for both what date/time were they listed?  What date/time does it indicate each was sold?

What Item # does the cancelled/refunded order track back to?

What does your PayPal Account Summary (log into PayPal to see it) indicate in terms of activity?  Can you see payment/refunds/postage purchased?  If so, for which Item #s?

[castlemagicmemories]

Have read reports of sold items being relisted without the seller's knowledge.  Possibly this could be what happened here?

Sorry this happened to you and good luck.