Canadian Buyer(?) Wants To Return Item After 15 Days, Ordered By Mistake Because He Was Tired

[etvideo1ataol]

Yep, that's what he said.  Bought a $35.00 item that cost over $20.00 to ship and now realizes he made a mistake because he was tired.

I have said he could return it, but will my refund, if it ever arrives, include the shipping cost, or just the item cost?  I don't know what "Full Refund" means?

I can understand ordering something by mistake, but not knowing for 15 days?

[gjs_16]

This is unfortunate, but I can't see the listing so I have no idea what returns policy was used, also whether a return is open and what the reason behind that would've been... I hereby assume this has so far just been messages, also are you in Canada yourself or was this a US-Canada order?

[femmefan1946]

It's a Buyer Remorse situation.

"I regret that you are unhappy with your purchase. Please return it for refund."

Don't mention Disputes and don't mention that he pays for the return. 

"I regret that you are unhappy with your purchase. Please return it for refund."

When he sees what it will cost him to return it (Canada Post shipping is much higher than USPS and then has a fuel surcharge and a 5% federal tax on top) he made decide he will keep it.

"I regret that you are unhappy with your purchase. Please return it for refund."

Or he may go after a Not As Described.

"I regret that you are unhappy with your purchase. Please return it for refund."

https://www.canadapost-postescanada.ca/information/app/far/business/findARate?execution=e1s1

You can knock 20% off those prices for exchange, but the prices are still high.

[etvideo1ataol]

It's worse than I thought.

I am in Florida.

Seems, he has not received it yet and tracking confirms that, but it is not lost as of 2 October.

It is quite a world traveler and I don't know that it has left the US yet.

racking details

eBay Delivery Services tracking #ESUS58927634

1. Oct 2, 2021

   12:51am
   PROCESSED AT EXPORT FACILITY

    
2. Oct 1, 2021

   3:59pm
   ARRIVED AT EXPORT FACILITY

    
3. Oct 1, 2021

   2:44pm
   SHIPMENT ACCEPTED BY USPS

    
4. Sep 29, 2021

   10:29am
   SCANNED INTO SACK/CONTAINER

   60160
5. Sep 29, 2021

   10:29am
   PROCESSING COMPLETED AT ORIGIN

   60160
6. Sep 29, 2021

   10:28am
   MANIFESTED FOR OUTBOUND TRANSPORTATION

   60160
7. Sep 29, 2021

   7:44am
   CLOSE BAG

   60160
8. Sep 29, 2021

   12:00am
   ELECTRONIC SHIPPING INFO RECEIVED

    
9. Sep 28, 2021

   1:10pm
   PROCESSED

   60160
10. Sep 27, 2021

    12:44pm
    PACKAGE RECEIVED AT DHL ECOMMERCE DISTRIBUTION CENTER

    60160
11. Sep 25, 2021

    12:07am
    Processing at Consolidation Center

     
12. Sep 23, 2021

    3:54pm
    Processing at Consolidation Center

     
13. Sep 23, 2021

    11:42am
    Arrived at Consolidation Center. Shipment is being processed.

    ERLANGER, KY 41018
14. Sep 23, 2021

    7:13am
    Out for Delivery

    ERLANGER, KY 41018
15. Sep 23, 2021

    7:02am
    Arrived at Post Office

    ERLANGER, KY 41018
16. Sep 23, 2021

    12:56am
    Arrived at USPS Facility

    ERLANGER, KY 41018
17. Sep 22, 2021

    10:24pm
    Departed USPS Regional Facility

    CINCINNATI OH NETWORK DISTRIBUTION CENTER
18. Sep 22, 2021

    5:07pm
    Departed USPS Regional Destination Facility

    CINCINNATI OH NETWORK DISTRIBUTION CENTER
19. Sep 22, 2021

    11:07am
    Arrived at USPS Regional Facility

    CINCINNATI OH NETWORK DISTRIBUTION CENTER
20. Sep 22, 2021

    10:52am
    Departed USPS Regional Facility

    CINCINNATI OH DISTRIBUTION CENTER
21. Sep 22, 2021

    9:35am
    Arrived at USPS Regional Facility

    CINCINNATI OH DISTRIBUTION CENTER
22. Sep 22, 2021

    6:34am
    Departed USPS Facility

    INDIANAPOLIS, IN 46242
23. Sep 22, 2021

    5:16am
    Arrived at USPS Facility

    INDIANAPOLIS, IN 46242
24. Sep 21, 2021

    8:25am
    Departed USPS Regional Facility

    SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
25. Sep 21, 2021

    6:45am
    Departed USPS Regional Facility

    SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
26. Sep 21, 2021

    5:20am
    Arrived at USPS Regional Origin Facility

    SEMINOLE-ORLANDO FL DISTRIBUTION CENTER
27. Sep 20, 2021

    5:15pm
    Departed Post Office

    CLERMONT, FL 34711
28. Sep 20, 2021

    11:29am
    USPS in possession of item

    CLERMONT, FL 34711
29. Sep 19, 2021

    5:15am
    Tracking number provided

    I sent him a message that he has to wait until it arrives and then send it back.

    After all, he requested to return it.

[caldreamer]

If customers opens "buyers remorse" case (you only have to refund purchase price).   If customer opens ""not as described, defective, counterfeit" (you have to refund purchase price) plus shipping BOTH ways.   If customer opens "did not receive item" case (you have to refund purchase price) plus shipping.

[downunder-61]

Ask the buyer to please keep the item and be happy, coz you are just too tired to deal with it LOL

[dbfolks166mt]

     I am not familiar with DHL's shipping policy or process but if this was USPS the buyer could simply refuse the shipment and it would be returned to the sender.