mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@pickapaper wrote:".i have spent a good 5 hours or more on phone 5 times with customer service going in circles...telling me lies..making it up as they go...when i clearly remind them of their own policies ..present 100 % proof of my claims...and am just ignored"
You wasted those five hours speaking with customer service. CS reps do not know what is going on, they do not know eBay policies, they are reading from a script, any information they give you is incorrect and they tell you what they think you want to hear just to get rid of you. You would have been better off contacting eBay's Facebook page where there are some knowledgeable reps.
That is a bit unfair. While Ebay Customer Service has a world of space for improvement, in this specific case, the outcome is what it should have been. The OP can not produce a policy that states the FB the buyer left broke any policy, therefore the FB was not removed. And that is how it should be.
@onefootflippers wrote:
@rockhounddog wrote:how long u been top rated seller?
Both my stores have basically been top rated seller since the minute they opened. I have briefly dropped down to above standard a few times because of post office issues but I always go back to top rated as soon as the next evaluation phase comes around.
It might seem as if top rate was only big sellers or something special, but is the basic default status for any seller above the most casual level, as all it takes is 100 sales in a year adding up to $1000. Even most hobby sellers will blow past that.
OP isn't TRS. They are claiming the buyer that left negative FB is TRS and has some perk as a buyer that is affecting these two transactions.
@ryanrobyn wrote:I'm a TRS for 2 stores and never take advantage of any special privileges. I'm a TRS because I don't lie to customers, have detailed descriptions, send out within a day, pack with extreme care, am courteous and thankful to my buyers. Perhaps you should strive do the same things instead of complaining.
There is the problem on this thread. WHAT "special privileges" are you talking about? The OP hasn't said what they are. What are you referring too?? I'm simply trying to understand.
@pickapaper wrote:You're right; the outcome was correct in leaving the FB as is. I didn't word my reply very well...I was mainly trying to address the fact that OP said he made five phone calls to CS at about an hour each and indicated he knew he was getting the runaround but he continued to call anyway. Perhaps he thought he would keep calling until he found a CS rep who would agree with him, I don't know.
Anyway, I still think calling CS on the phone is a waste of time. In this case, five hours.
It is important to know and understand that when a seller gets FB like the OP did and the seller simply doesn't agree with it, they can get very passionate and persistent about contacting Ebay so they can get it removed.
Now with that said, even if the OP did spend 5 hours trying to convince Ebay to remove the FB, it wasn't removable as it does not break any rule. That is NOT the fault of the CSRs the OP talked to, that is the fault of the OP not understanding that there just was nothing the CSR was going to be able to do to help them. Whether they spent 5 hours of 50 hours trying to resolve the matter, the outcome was always going to be the same. The FB will stand.
That can be a hard pill to swallow for some sellers that have convinced themselves the buyer did them dirty. But all that seller really needs to do is come up with an Ebay policy that states what the buyer said or part of what the buyer said broke some rule. If that is not obtainable, the outcome is as it should be.
Blaming that on Ebay CSRs is simply not fair. They were doing their job. The seller just didn't understand or won't accept the rules.
