Hey community,
I recently sold a rather expensive fly rod/reel combo and buyer bought it pretty quickly with no discussion on the cost and 30$ shipping, which I was surprised of. Regardless, I packed it and sent 2nd day air UPS. He received it and immediately sent for a request for refund.
Return Reason: Arrived Damaged
Comments: Found rod broke on initial inspection after delivery. Was packed well and packaging shows no damage.
I sent this rod in a hard case with lots of bubble wrap (comes in 4 pieces that lock together), for 1 of the 4 pieces of this rod to be broken in that manner, the box would have to be destroyed, which he said it wasn't at all, as well as the other 3 pieces would be severed. So either 1) he is really accusing me of sending him a broken rod, which I must have done during packaging.... What would my incentive be to do this, what do I possibly gain? I showed the listing with a complete rod that was in pristine condition. If he is not accusing me of this, then I guess he thinks 2) a UPS employee opened the box, which would be very tedious from how it was packaged, and snapped it over their knee to break it in half, placed it back carefully and packaged it again, and sent it to the buyer?? Likely not. Which in our back and forths he says to see if UPS or Ebay will refund me.
What do yall think is going on? I have thoughts but would like to hear others'
Something I will note, this rod company does offer lifetime warranty on rods and will replace these segments of the rod for around 50$ deductible and you pay for shipping, may have to wait up to 2-5 months i've heard, so not too very convenient. Just think about this fact when deciding on what could be occurring here.
Ebay suggested I accept the return and go from there, which I did. I'm waiting to receive it now.
