Buyer paid for the item, and then now saying did not agree to purchase it after shipment.

[shiffy96]

I recently sold an item and shipped it out within the day.

The buyer at first made an offer for it, which I accepted. The buyer also paid for said offer plus the shipping cost. Now the buyer is messaging me saying this:

"I did not agree to buy this item. I only made an offer. I shall have my bank dispute the payment. If you refund my money, I shall teturn the item to you."

What can I do here? I already told the buyer to request a refund once the item arrives so I can provide a return label and give them the refund, but it sounds sketchy.

I don't want to get banned or anything.

Overall timeline:

- November 16, 2023: Buyer makes offer. I accept offer, and then ship it out the same day.

- November 17, 2023: buyer sends the above message

[buyselljack2016]

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@ajs_coins_and_alchemy wrote:

Ahhh, sorry. Sometimes I forget to apply "reason" when it comes to EBay seller protections. 😉 I suppose I'm too cynical sometimes

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It is quite the surprise when eBay does something logical 🤣  Something right 🤣

[shiffy96]

The buyer messaged me saying they decided to keep the item and not ask for a return over a low value item. That's that then 👍

[wastingtime101]

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@ajs_coins_and_alchemy wrote:

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Are you suggesting that providing a tracking # and proving you shipped to the "correct" address will protect you from a chargeback/dispute that claims "I didn't authorize this transaction"??? Did I get something wrong here in the details?

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Here's the policy @ajs_coins_and_alchemy :

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

[mam98031]

It is NOT a "prepay" system @ajs_coins_and_alchemy .  The buyer does give what their payment source would be if the purchase goes through either by the seller accepting the buyer's offer OR by winning the auction.  But in neither type does any member have to "prepay" for their potential purchase.

[mam98031]

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@ajs_coins_and_alchemy wrote:

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@buyselljack2016 wrote:

In such instances all you would need to do, if anything, is to provide the tracking # again for a chargeback dispute

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Am I missing something?

Are you suggesting that providing a tracking # and proving you shipped to the "correct" address will protect you from a chargeback/dispute that claims "I didn't authorize this transaction"??? Did I get something wrong here in the details?

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It would be protection under Ebay seller Protection.  So if the CCC still ruled for the buyer, the money should come from Ebay, not the seller.  If for any reason they take the money from the seller or charge the seller the $20 fee, appeal it.  It should all get reversed.

[ajs_coins_and_alchemy]

I'm sorry, I know that, I goofed. I should have said and meant to say "pre-authorize" payment. 

[slippinjimmy]

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@mam98031 wrote:

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@ajs_coins_and_alchemy wrote:

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@buyselljack2016 wrote:

In such instances all you would need to do, if anything, is to provide the tracking # again for a chargeback dispute

---

Am I missing something?

Are you suggesting that providing a tracking # and proving you shipped to the "correct" address will protect you from a chargeback/dispute that claims "I didn't authorize this transaction"??? Did I get something wrong here in the details?

---

It would be protection under Ebay seller Protection.  So if the CCC still ruled for the buyer, the money should come from Ebay, not the seller.  If for any reason they take the money from the seller or charge the seller the $20 fee, appeal it.  It should all get reversed.

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The relevant eBay policy is here:

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293#secti...