Buyer orders 5 of the same item. Then cancels the order. Then re-orders 5 more of the same item.

[inhawaii]

I messaged the buyer to make sure that's what he intended to do. I ship in the morning. Should i ship before hearing back from the guy?  What would you do?

(Buyer has "3" positive feedback, all for buying. Registered in 2017.)

[gwzcomps]

Block them immediately 😛

Did they change their shipping address? I would wait to see what they say as annoying as it is...

[nobody*s_perfect]

If he didn't change something obvious (like address or exact flavor/item) then it still could be a change that you're not aware of, like which credit card he used with his PayPal payment. So I would ship.

[onlinecentral]

You should ship the package at this point.
If you cancel, you will get an Out-Of-Stock strike.
You need to consider how many strikes you can withstand within a period of time.
I recommmend adding the user ID to your Blocked Bidder List when a cancellation occurs.
That prevents a second purchase and uncertainty on your part.
The cancellation process is too time consuming considering eBay is 24 years old.
The seller has to navigate through a dozen screens to issue the refund and restock/relist.
The goal should be one click on the Items-Awaiting-Shipment screen.
That would issue the refund and restock/relist the item.
We may never get to one click, but I would like to see some progress.

[inhawaii]

The buyer answered me.

He wanted the first transaction cancelled because he used the wrong credit card.

Made the second purchase with the correct credit card.

Seems legit.

Items shipped. 

[backroomnoir]

That's $1.50 well spent!!

[bigdeals.etc]

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@backroomnoir wrote:

That's $1.50 well spent!!

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Not if he comes back with 5 SNADs.

Sorry I had to be that guy. Mr Buzzkillington. Sounds like this buyer is a classic newbie Christmas shopper. I've been getting these too, but not as high as 5 purchases.

[cool224]

First time hearing this issue. Hope it works out for you.