Buyer left negative feedback

[happy-savings]

An buyer left negative feedback for an 10 USD clothing item that he initially opened a case for a return because it did not fit. I accepted that return and a few days later he leaves a negative comment stating that the he contacted me stating that the item was fake. I never received any contact about the issue, what is the best thing I can do?

[dhbookds]

 I would send a message....."I'm puzzled by your feedback....you stated the item didn't fit, when you asked for the return.  I never received any question about the authenticity?????  Don't be accusatory, you may be able to get him to do a revision if it's a mistake.

did he return it?

[happy-savings]

No he did not return it and I have sent the message with no response yet

[castlemagicmemories]

If you have no luck with your buyer, perhaps Customer Service would remove it if you tell them that you never received any notice from buyer that item was fake; he requested a return on the basis of fit.

Just an idea.

Sorry this happened to you.  Don't respond, you may have a better chance with getting the feedback removed; most posts have said that, but recently I read one that said it doesn't matter.  Just on the chance it might, you might wait until you see how all this plays out.  Good luck.

[copper.boom]

Looks like the FB was already revised. I assume buyer left FB for the wrong seller? Either way, glad you got it sorted out.