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Buyer had mail forwarded, now claims item not received.

So, I sold a item about 2 weeks ago, $150 sale, shipped priority mail. Tracking shows that item was out for delivery in the town that it was suppsed to be delivered in, but that afternoon, it showed that item was 'forwarded'-- and then tracking shows it made its way to a city about 500 miles north of where it was supposed to be delivered.

So,.... buyer ripping me off? They have it forwarded some how so that they can claim item not received?

 

just to be clear, I produced the shipping label through ebay shipping; all that shipping info automatically built into the shipping label by eBay.  I've sold on ebay full time (under another ID also,) for 11 years, and this is the first time I've seen this situation. 

 

tracking history is below:

 
 
November 9, 2018, 4:14 pm 
Delivered, Front Door/Porch 
NAPA, CA 94558  
Your item was delivered at the front door or porch at 4:14 pm on November 9, 2018 in NAPA, CA 94558. 

November 8, 2018, 9:09 am 
Arrived at Post Office 
NAPA, CA 94558  

November 8, 2018, 3:36 am 
Arrived at USPS Regional Facility 
OAKLAND CA DISTRIBUTION CENTER  

November 7, 2018 
In Transit to Next Facility 

November 6, 2018, 1:38 am 
Departed USPS Regional Facility 
SAN BERNARDINO CA DISTRIBUTION CENTER  

November 6, 2018, 12:34 am 
Arrived at USPS Regional Facility 
SAN BERNARDINO CA DISTRIBUTION CENTER  

October 31, 2018, 6:15 pm 
Forwarded 
LA QUINTA, CA  

October 31, 2018, 4:02 pm 
Forwarded 
LA QUINTA, CA  

October 31, 2018, 8:14 am 
Out for Delivery 
LA QUINTA, CA 92253  

October 31, 2018, 8:04 am 
Sorting Complete 
LA QUINTA, CA 92253  

October 31, 2018, 6:30 am 
Arrived at Post Office 
LA QUINTA, CA 92253  

October 31, 2018, 6:12 am 
Arrived at USPS Facility 
LA QUINTA, CA 92253  

October 31, 2018, 3:45 am 
Arrived at USPS Regional Facility 
SAN BERNARDINO CA DISTRIBUTION CENTER  

October 31, 2018, 2:12 am 
Departed USPS Regional Facility 
LOS ANGELES CA DISTRIBUTION CENTER  

October 30, 2018, 6:51 pm 
Arrived at USPS Regional Origin Facility 
LOS ANGELES CA DISTRIBUTION CENTER  

October 30, 2018, 5:36 pm 
Accepted at USPS Regional Origin Facility 
LOS ANGELES CA NETWORK DISTRIBUTION CENTER  

October 27, 2018, 1:40 pm 
Shipping Label Created, USPS Awaiting Item 
BELL GARDENS, CA 90201  

 

 

Message 1 of 48
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47 REPLIES 47

Re: Buyer had mail forwarded, now claims item not received.


@emerald40 wrote:

Back in the day - 2007, my mom went into a nursing home so I needed to have all her mail forwarded to me.

 

I had to go into the Post Office, show them my power of attorney, my driver's license, papework from her doctor and the nursing home to prove who I was and that I had the authority to do so.

 

This should not be allowed to be done over the phone.  Too much room for fraud.


mail forwarding can't be done over the phone. It has to be done in person or online and there is a verification process you must go through. Forwarding is not done at the local level either, when you fill out the form at the PO, they send it off somewhere possibly the main PO for the state. In my state it goes to the capitol city and the mail centers there take care of the rest. 

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Message 46 of 48
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Re: Buyer had mail forwarded, now claims item not received.


@gramophone-georg wrote:

@ryanofvermont wrote:
I did call and have it reversed, as I said, but it took a lot of arguing. Also, he claimed he didn't forward it, but the PO forwarded it, so to get to the bottom of it, someone would have to call the PO and look into it, and I wasn't willing to do that. Hence the arguing, and getting the decision reversed.

That's just stupid. The PO can't just arbitrarily forward mail. The CS rep BOUGHT this nonsense?


Thieves are impersonating people and filing for informed delivery online and forwarding mail and the USPS is who is at fault for letting this happen without verification. 

Message 47 of 48
latest reply

Re: Buyer had mail forwarded, now claims item not received.

Wow, I did not know this.  I use informed delivery, however, I use it only to keep track of the pkg.  If they (the scammers) would only use the info for good and not for stealing cry  I guess I live in a bubble cry

Message 48 of 48
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