Buyer Wants To Cancel Best offer Price

[panzerzwei]

I had a USMC 10K gold ring listed as a buy it now or best offer. Buyer made an offer which I accepted. After sending an invoice the buyer sent me a message that his wife does not like the ring and wants to cancel. Never had this happen before so I would like to know what to do now. Should I leave a negative on feedback if I could. Buyer is from Vietnam but has a California address. Any help appreciated.

[fashunu4eeuh · Accepted solution]

You need to cancel the sale using "Buyer requested" as the reason. Go to My eBay > Sold and locate the item. In the More actions drop-down menu, select Cancel this order. Choose a reason for the cancellation and follow the on-screen instructions.

https://pages.ebay.com/help/sell/cancel-transaction-process.html

And sellers cannot leave negative feedback for buyers. It's a policy violation. 

[panzerzwei]

Thanks very much!

[fashunu4eeuh]

You're very welcome.