@d-k_treasures wrote:
@Anonymous wrote:
@holsteinatlanta wrote:
Sold a $600 amp and shipped it GSP. I didn't want to risk it getting damaged so I brought it to UPS and had them professionally pack it and insure it for the full amount of $700. The buyer took a picture of a TOTALLY DIFFERENT item and claims he didn't get what he ordered.
I'm requesting a photo of the box and label from the buyer. Is there any chance ebay sent him the wrong box and what if they did not. What if the buyer is trying to pull a scam?
HI @holsteinatlanta, the Global Shipping Program will cover mixups like this with no fault to you. Once the item is received at our sort facility in Kentucky, the package is inspected to confirm that the correct item was received safely. If there was an issue that time, you would have been notified. Based on the details you have provided, you will just need to ask eBay to step in once three full business days have passed from the day the return was opened and we will go ahead and get the buyer's concerns resolved without any negative impact to your account. Our Global Shipping Program insures all packages they ship, so will work with the recipient as needed for their investigation. Since your item has now been reshipped, it would likely not qualify for a UPS insurance claim, as this only covers the initial shipment to the sort facility.
So if the GSP gets to work with the recipient for insurance, why doesn't it happen that way when a seller files an insurance claim?
What happens if the buyer doesn't cooperate with the GSP on insurance? Do they get banned from using it? Or does the GSP just say OK - here's your money back regardless?
Hi @d-k_treasures, I apologize for the miscommunication - when I referenced the Global Shipping Program working with the recipient, I was indicating that the seller does not need to pursue any additional steps themselves regarding the insurance. Our Global Shipping Program takes responsibility for any lost, damaged or swapped items through the program and would fund the refund to the buyer. This is a part of the protection offered to our sellers within this program.
If insurance is pursued, this is solely to protect the party responsible for the shipment; either the seller in shipments sent directly to the buyer or the third party shipper for GSP shipments. While it is not a part of our user agreement to require a buyer to cooperate with an insurance claim, we have found that most buyers have no problem providing photos or presenting what they received to the courier once they have received the refund they are entitled to. This cooperation would not be a factor in the refund they receive in any transaction where insurance is pursued. If the claim is denied due to a lack of cooperation from the recipient, eBay can pursue appropriate action at that time.
Again, I am sorry for the confusion my previous response may have caused. The OP referred to the insurance they purchased and I wanted to provide additional information for them to consider in future sales so they are aware that insurance on a GSP sale would only be applicable for transit to the sort facility in Kentucky.
