05-31-2017 06:23 AM
I upload my items to TL using File Exchange. Yesterday, I tried to upload about 500 items, and I'd say on about 20% of them, Turbo Lister appears to be adding extra photos in the listing in the photos section. When I preview my listing, it has the 3 pictures that are supposed to be there, and then up to 3 more pictures that come from nowhere.
In the photos column in the FE file, I have something like this:
http://www.blah.com/images/photo1.jpg|http://www.blah.com/images/photo2.jpg|http://www.blah.com/images/photo3.jpg (those are pipes in between the image names)
When I preview my item in TL, I see those three photos after my description, but then there are 3 more, that are unrelated to this particular item. The weird thing is that if I go to edit the item manually in TL, in the "pictures and description" section, those images are NOT there for me to remove. They happen to be legitimate images for OTHER items, but not for this one. I've reviewed my FE file, and there are zero references to these extra images. Not in my pictures column, not in the description column. Nowhere.
Any ideas as to how they're getting there? This is killing me!
05-31-2017 08:36 AM - edited 05-31-2017 10:34 AM
@potvin48 - Thank you for posting your concerns on the Community Boards.
I wasn't able to view the link that you provided. From your description of the issue, it appears that the extra images could be within the description HTML codes.
Please send us a copy of your file that you imported into Turbo Lister that shows the extra pictures at turbodata@ebay.com. Please provide a brief summary of your issue if you are going to contact our team through email support process.
Thank you for your cooperation on this matter.
Sincerely,
mykal@ebay
eBay Support
06-01-2017 09:01 AM
This problem may be related. These sellers use "sell similar" in TL, and are getting unrelated photos pulled in from the original that was used to sell similar.
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