Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Being charged AD (Promo) Fees when sending an offer to buyer.

Hello, I would like to know why eBay is charging me an Ad (promo) fee on an item that was sold when the item sold was because of an offer made to the buyer. aka using that option to send offers to eligible listings. It's not consistent, sometimes I g...

Ebay violates its own Seller Protection policies. Won't remove feedback left due to shipper delay.

Ebay Seller Protection policy states regarding "Events outside your control" that if "An item arrived late but tracking show that shipped on time" then "We will automatically adjust your late shipment rate and remove negative or neutral feedback when...

My money on hold

Buyer says item is scanned delivered but didn't receive. My payment is on hold

How can I outside promote/ drive sales to my Auction only items?

So sales have tanked, regardless of why, how can I drive traffic to ebay from outside sources to get customers back and sales up on Auction only items with no reserve? As far as I can tell, google doesn't pick up images for auction items anymore and ...

Ebay Is Dead for me . My sales have never been this bad.

So far 2024 has turned out to be one of the worse years since 2000 for me. Sales have been 0 in over a week. I think it's time to move somewhere else.

Resolved! Just your honest opinion, please?

Family member saw a Youtube eBay show. Seller said he never leaves description for items unless it has a defect. Because 8 out of 10 buyers do not read description and only look at a couple photos. Would you as a seller agree with this?We would just ...

INR opened. Trying to resolve but buyer not responding. SCAM?

I have only been selling on Ebay for two years as a hobby for some extra cash. This is my first INR case. I shipped item on April 17. Sent a complimentary message (I do this with all my buyers to establish communication and rapport) to the buyer lett...

Resolved! Buyer sending back fake watch in place of the $175 watch that was shipped!

Just wondering how everyone else deals with this garbage when buyers open a return and then sends back some fake junk to steal your item? I am just sick of it. I sent a buyer a brand new Emporio Armani automatic watch, model AR1980, worth about $180,...

Refund For Broken AirPods

The AirPods are defected. The right air pod has no sound. I want my forty dollars refunded. This device should not have been advertised on market because it is a damaged product. Tracking number is, https://www.ebay.com/vod/FetchOrderDetails?itemId=2...

How do you appeal a VeRO complaint? I don't see a way. My item is definitely authentic.

Resolved! How many of ebay sellers like using EIS and do you find it worthy of using?

Hi1 I have read and seen stories on here about selling internationally. I am able to use EIS if I want to, but I'm not sure if it is something I should do? We are downsizing our belongings and getting ready to list many things. Before I do, I wanted ...

Ebay up to no good again.

I recently read a post where a seller achieved top rated sellers status and his sales suddenly and suspiciously tanked.I was recently promoted from "rockstar" to "super star" status in the ebay community.Yesterday I had a zero sales day.I can't help ...

What happens if you decline a buyer's request to cancel an order?

A buyer won an auction and requested to cancel the order after the auction ended. I noticed my options for response was to either 'accept' or 'decline'. What happens if you decline and ship the order? Just curious.

A question for those who accept 30-day free returns for buyers

Until very recently, I also offered 30-day free returns.I understand that the thinking is that a seller who offers “free returns” is less likely to have bogus NAD claims. I also understand that accepting 30-day free returns is necessary for TRS+ disc...

Wrongfully flagged as counterfeit. What to do?

I had an item get flagged as counterfeit, but it was not. I’m not planning to re-list the item, in case it gets flagged again. But, is there a way to petition the flag? I don’t want to receive another one wrongfully and be banned.