You would think a return for a defective item would be straightforward

[bobjrdobbs]

I purchased a Motherboard listed as "New" 

Received a motherboard that had missing items, and was non functional (DOA).

I messaged seller for help to get it working or a replacement and was refused.

Motherboard was returned a week later, seller received it on Thursday morning as per UPS Tracking

The next day I asked Ebay to step in as I haven't heard anything since I asked the seller for help

Ebay puts my case on hold? What more could I have possibly done? What exactly needs "Investigating"?

Does the seller really get to keep the item AND my money?

[donsdetour]

What kind of case did you open??

[otow_18]

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@bobjrdobbs wrote:

Motherboard was returned a week later, seller received it on Thursday morning as per UPS Tracking 

The next day I asked Ebay to step in as I haven't heard anything since I asked the seller for help 

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Have you read the eBay Money Back Guarantee with free shipping, @bobjrdobbs? All sellers have 2 business days to refund, after tracking shows the item is delivered back.

If that was Thursday, the seller had 

- Friday, the first business day 

- Monday, the second business day 

to refund.

But preemptively, you asked eBay to step in, so eBay has put your refund on hold for 5 days instead.