Refunding Buyers from Past eBay Transactions

[melloussi]

Hello eBay Community,

I hope everyone is doing well. I'm reaching out because I sold items on eBay about four years ago during the pandemic, but due to lockdowns, I couldn't fulfill the deliveries. Now, I'm committed to refunding two buyers for their purchases.

However, I'm facing a challenge as I no longer have access to their PayPal emails. All I have are their names, transaction IDs, dates, and amounts. Could someone please guide me on how to proceed in this situation?

I want to ensure that these buyers receive their refunds promptly, and any assistance or advice would be greatly appreciated.

Thank you for your time and help.

[monster-deals]

4 years ago?

Ebay didn't ding you and refund them already?

[mtgraves7984]

"I want to ensure that these buyers receive their refunds promptly..."

@melloussi 

Well, that ^^^ ship has sailed... what has brought you to this epiphany now? And are you sure they weren't already refunded?