BUYER RETURN

[filice6964]

SOLD BOOTS NO RETURNS DESCRIPTION AS STATED BUYER WANTS TO RETURN BECAUSE SHE IS CLAIMING MAUFACTURER DEFECT 

[mtgraves7984]

If your buyer has opened a Return request and has cited the defect as the reason, it's best that you approve it and refund the buyer in full only on the boots' return to you . (If you don't want to pay return shipping and get the boots back, you have the option of issuing a refund now.) If you don't react to the claim, the buyer can go in and ask eBay to issue a refund without a return, and that comes with a 'ding' to your seller account. It's self-service... and it's best to handle it proactively.

Sorry you're going through this, but your seller metrics are all that's left to save. Hang in there...

[fab_finds4u]

eBay's buyer protection policy trumps your policy.

You can ccept 5he return and provide a return label and refund when it's returned  or you can refund and tell them to please discard them.

Those are your two choices. 

[lamber9347]

This platform offers a money back guarantee to all buyers. Your own no returns policy is superseded by eBay’s return policy in the TOS. Unless this is a buyer’s remorse type of return you will have to refund. Once the buyer selects INAD, which is what a manufacturer defect will be, you will have to pay for the return shipping or eBay will deduct it from your account, regardless of what you stated in your own listing. Your best bet is to accept the return and issue the return label or you will also receive a defect on your selling account. It happens; it's a part of selling online. Best of luck to you .... 

[soh.maryl]

Have you read eBay's Money Back Guarantee for buyers? 

[jame-ryda]

They are selling the boots AS IS with no returns. Why should they approve a return they dont offer? Just because Ebay middlemans a sale does not give them the right to mediate it.

[jame-ryda]

I fully disagree with all the responses. Until Ebay stops forcing this obsurd return policy on people that are selling for the company i for one will not be selling or buying.

[buyselljack2016]

Yes. 

Glad that you understand how selling on eBay works.

[buyselljack2016]

That is a good decision. If eBay's policies do not fit "your business model" it is best to find a venue that has policies that do fit.

[vintagecraze50]

Ebay cannot mediate it for sure if this posters customer goes to their charge card and does a chargeback which any buyer can do at will if they are not allowed to return an item for a refund. Having no return policies on here sets you up for the mighty chargeback when you refuse to work with the customer,