Monthly Chat - May 10th at 1:00 pm PST

[devon@ebay]

We are excited to announce the International Shipping team is back again to discuss our new eBay International Shipping program! Get all of your questions ready for the team, so we can make the most out of this month's chat on May 10th at 1:00 pm PT!

Thanks for joining us for the Monthly Chat with eBay Staff and the International Shipping team.

The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.

To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The International Shipping team and Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.

As a reminder, we want the eBay International Shipping team to be able to get to as many members as possible during the allotted hour, so we have a few things to ask of you:

• Keep on topic
• Scroll through the list of questions to see what has already been asked to decrease chances of redundancy 
• Keep the message/question simple and no more than one to two items. If you include multiple questions in a post, please be aware that they may not be addressed during the chat and (specialist name) will do their best to follow-up with it after the chat has closed 
  
  Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next month!”
  

[international_shipping@ebay]

The Shipping Team is here to answer your questions regarding our new eBay International Shipping program!

eBay International Shipping is the easy way to grow your business. The program is new but your selling process stays the same—no matter where in the world your buyer lives. Over the coming months, all eligible sellers will get to experience these benefits.

• Millions of new, international buyers will see your listings
• You only ship to a domestic hub – and then you’re done!
• No international returns

As you may already now, eBay International Shipping has replaced eBay Global Shipping Program (GSP) and will replace eBay international standard delivery by July 1, 2023.  Sellers previously using these programs will have access to eBay International Shipping.

For more information, visit the Seller Center and the Help page. And for those who love the details, you can also read the Terms & Conditions.

[theshoppingmom2]

devon@ebay  where is the link to the zoom?

[devon@ebay]

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@theshoppingmom2 wrote:

devon@ebay  where is the link to the zoom?

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Hey @theshoppingmom2! This is our Monthly Chat for all of community that we have going so the team will be responding to any questions that you may have on international shipping! 

[valueaddedresource]

Question about returns in the new international program:

In a recent episode of the eBay for Business podcast, Director of Exports Chad Stewart indicated returns would be resold on eBay, but he wasn't specific about who would be selling them.

Chad: …Just to give you some context of how this works, when a buyer opens up a return request and that information comes to us, we'll accept a return. We offer 30 days global returns. Those items come back to our hub in Chicago, at which point we are then preparing those items to be sold again on the site. So those items will not be destroyed unless obviously they're somehow come back to us destroyed. But the vast majority of these items end up just finding another home with a buyer within the United States as we try to list those items on the site as well.

Griff: So when you say the site, you mean eBay?

Chad: eBay.

Are these returns being sold directly by eBay or is eBay working with a 3rd party or liquidator to sell these returns?

If a 3rd party, who is it and how can we visit their store to see what they have for sale?

If eBay is selling them directly, how does that match up with eBay's long-standing claims (echoed recently in media interviews by eBay VP Seller Experience Xiaodi Zhang) that eBay doesn't compete against its sellers?

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Edit: A reply to your question can be found here.

[clarkphilatelics]

What are rates to Canada and Europe for a 9 x 6 x 1 bubble wrap envelope weighing 2 or 3 ounces? Also, please specify how to specify that a return is required if the item cannot be delivered?

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Edit: A reply to your question can be found here.

[theshoppingmom2]

Ohh Ok so there is no zoom?

[devon@ebay]

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@theshoppingmom2 wrote:

Ohh Ok so there is no zoom?

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@theshoppingmom2 That is correct no zoom for this chat.

[dhbookds]

Is it a "requirement" to have dimensions entered into a listing for the listing to be eligible for EIS?  I enter oversize dimensions (defined by USPS), but not for smaller items.......i.e. a mug which would ship in a 7 x 7 x 7" box.

ooops, don't know how I did this one.......lol

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Edit: A reply to your question can be found here.

[prairieprimitives]

@theshoppingmom2 - I think it's just here in the forums rather than a zoom type meetup this time. 

[international_shipping@ebay]

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@valueaddedresource wrote:

Question about returns in the new international program:

In a recent episode of the eBay for Business podcast, Director of Exports Chad Stewart indicated returns would be resold on eBay, but he wasn't specific about who would be selling them.

Chad: …Just to give you some context of how this works, when a buyer opens up a return request and that information comes to us, we'll accept a return. We offer 30 days global returns. Those items come back to our hub in Chicago, at which point we are then preparing those items to be sold again on the site. So those items will not be destroyed unless obviously they're somehow come back to us destroyed. But the vast majority of these items end up just finding another home with a buyer within the United States as we try to list those items on the site as well.

Griff: So when you say the site, you mean eBay?

Chad: eBay.

Are these returns being sold directly by eBay or is eBay working with a 3rd party or liquidator to sell these returns?

If a 3rd party, who is it and how can we visit their store to see what they have for sale?

If eBay is selling them directly, how does that match up with eBay's long-standing claims (echoed recently in media interviews by eBay VP Seller Experience Xiaodi Zhang) that eBay doesn't compete against its sellers?

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Liquidated items are transferred to a 3rd party approved vendor, who sells items in their brick and mortar establishment or on eBay through their approved Seller account. Once the item is sold, eBay takes ownership of the item and packages that cannot be shipped forward, returned for issues or are considered restricted are transferred to this vendor. This is not considered direct competition as eBay is not directly reselling the item.

[shipscript]

A couple of sellers have had issues with sales to Singapore. Some of their EIS listings include Singapore and some of their listings not not. Within those specific listings, Singapore is not on the blocked list of countries, nor is on the "ships to" list either. Are there some limitations on Singapore (for instance, the same type of item but different values)?

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Edit: A reply to your question can be found here.

[mam98031]

How does EIS handle a Chargeback?  Does Ebay still cover them, meaning the seller isn't involve nor is their money at risk?

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Edit: A reply to your question can be found here.

[international_shipping@ebay]

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@clarkphilatelics wrote:

What are rates to Canada and Europe for a 9 x 6 x 1 bubble wrap envelope weighing 2 or 3 ounces? Also, please specify how to specify that a return is required if the item cannot be delivered?

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Our rates table is based on under 8 OZ being charged the same rate. Our shipping rates are available here: https://ir.ebaystatic.com/pictures/sc/Shipping/2023_eBay_International_Shipping_Buyer_Rate_Chart_by_....

If an item can not be delivered it will be returned to the domestic shipping hub, as eBay is paying for refunds to the buyers.

[shipscript]

I found a few of the posts where Singapore was a problem on EIS listings: 

https://community.ebay.com/t5/Ask-a-Mentor/International-eBay-shipping/m-p/33732997
https://community.ebay.com/t5/Ask-a-Mentor/singapore-shipping/m-p/33729632
https://community.ebay.com/t5/Ask-a-Mentor/global-shipping-error/m-p/33727584