"File a report" site does not work?

[daybear63]

Hi all 🙂

I have tried for several days now to "File a report", but the drop down windows for "Report category" etc. does not work. Hence unable to file report. Still running windows 7 but have tried on several pc's in both Explorer and Chrome with the same result. Anybody else have this issue?

Sincerely

Daybear63

[bjornmu]

Same here, the category drop-down menu is empty so I'm getting nowhere. it's been several years since last time I used it. I'm running Firefox on Linux but also tried Vivaldi with the same result.

[daybear63]

This is the answer I got from Ebay, I tried all suggested solutions without any positive result. The problem is the same 😞

Thank you for emailing eBay. I understand you would like to file a tip report at the same time, you’re unable to do so. Let me check on this.

I will make this quick. I checked on this on our site at the same time, there’s no current issue that unable the member to file a tip report. In situation like this, I suggest that you try to clear cache and cookies. Here’s how:

1.                   Hold down CTRL+ Shift+ Delete.

2.                   The clear history/delete cookies menu should appear with pre-selected boxes to delete temporary internet files (cache AND cookies).

3.                   Click Delete or Clear Browsing Data (button will vary based on browser, see instructions below for specific browser instructions).

Second, you can try to use incognito mode.

Third, you may use another browser and make sure they are in an up to date browser that is one of the supported browsers on the site. The list is here:

http://pages.ebay.com/help/account/browser.html

If you have done these trouble shooting mentioned, please get back to us with the “more information” of the item you are referring and on the reason as to why you are reporting them.

This way, we can be able to look further into this and possibly report the seller on your behalf instead.

I am positive that I was able to explain this with you.

Thank you for choosing eBay. We truly value your business with us!

Best Regards,

[daybear63]

Still not working, and has not for about 14 days now. Maybe it is not that important to Ebay. 

Latest answer from Ebay. I will contact them again in a week if not resolved.

"Thank you for getting back to us about the issue you encountered in our site whenever you tried to report an item. We appreciate your efforts in tacking your time in reporting these items and for letting us know about the glitch you encountered. I’d be happy to help you sort this out.

About your concern, these glitches must be a result on the upcoming major changes that we are preparing in our site. We are recently updating our system to enhance our site to better serve our customers.

Rest assured that these has been reported by my colleague. At this point in time I wish I could tell you when this will be fixed; however rest assured that we work our hardest to avoid any technical glitches, but occasionally these unfortunate situations do happen. I can assure you that when something does go wrong with the eBay website, we always work as quickly as possible to fix it.

I appreciate you taking the time to communicate with me today. Again, we apologize for the inconvenience.

Thank you for choosing eBay. We value your business.                                                   

I wish you and your family the best of health and you have an awesome day."

[daybear63]

Still not working, obviously not that important to Ebay. But i just have to "rest assure" that they will fix it sometime, maybe...

Latest answer from Ebay:

"Greetings,

I hope you are having a wonderful day!

Thank you for contacting us back here on eBay. I understand that you are concerned about eBay site as you are unable to file report about several items that you purchased. We are very grateful for your professionalism on handling this case. Rest assured I’ll do my best to assist you on this.

Since your previous specialist has already filed a report about this case, the best option that we can do is to wait for our technical team to resolve the issue.

We understand that this is taking too long and we are very thankful for your patience. Rest assured that we are doing our best to get this fixed the soonest time possible.

I would also suggest sending us the reason on why you would like to file the case together with the item numbers of the items that you would like to report to so that we can take a note of it.

Thank you for choosing eBay. We value your business. Take care always, and have a great day there in beautiful Norway!

Best Regards"

[intimecompany]

Ebay is just a massive piece of **bleep** house!
They want of course no one to report anything, cause they make money on every transaction going trough, including scam.

Its made this way on purpose, it has been so for several years, and they will just tire you with bull**bleep** like "rest assure, we are doing everything we can to help you and solve this matter"
Sounds familiar? Of course it does.
Ebay is the bigger scammer here, and they are in bed with all the shameless sellers.

[eburtonlab]

I have not had an issue reporting several items lately using Firefox -- it might be worth trying another browser to see if the problem is browser-related. If not cache or cookies, possibly an extension or add-on conflict or script-blocking issue might prevent you from using the drop-down menus to report an item. I believe you must have javascript enabled to use the reporting functions, and making an exception for ebay.com while script blocking other sites may not be sufficient.

It might also be worth trying to report the item on another country site such as ebay.ca or ebay.co.uk to see if you can report the same item there instead.

[horse_06]

Filing a report does not work for me either. You listening, ebay?

[beachphantom]

I had a case cancelled because it would not allow me to go in and take the next steps so it appears I just didn't want to do anything when I actually did. There's no help for this! I'm thinking I may never use Ebay again because of this.

[andrs84]

"File a report" site does not work!

[schwein001]

Boy you hit the nail on the head. I use Firefox, and it doesn't work either. Reporting an obvious scam item is meant to spare other members from becoming a victim.

[kennetylital_0]

Does not work and based on the amount of users that have been reporting over the years, it is by design. Dropdown boxes are not that difficult to do. If they haven't fixed it by now, they have broken it on purpose. I can't remember when was the last time that a simple dropdown box didn't work, on any site. 

[tapiohaapala]

Yep still not work. Ebay, is it really so hard to get that work?

[lastmanstandingltd]

Ebay is obviously doing it on purpose, so that it looks like they have a system for reporting, but making it buggy, so it really doesn't work. March 2021 now, and not working with Chrome or Safari. 

[3songs]

yes they do this on purpose and make us feel so stupid!