inventory glitch

[happyda_60]

Today I noticed many of my items inventory is wrong.  Is this a site wide problem?  I am going through and checking all my listings, but this is going to take me a lot of time.  What if more things sell than I have?

[eburtonlab]

@jpc99999 

Firestick listed at high quantity and low price? Account contact info changed? Payments not going into your PayPal account?

From your description it sounds like your account may have been hijacked. You should contact eBay using the link on this page:

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

[gear-house]

same here!!! Completely screwed! I revised about 300 items last night, just lowering prices a little. Now they are all messed up. Having to refund/cancel orders I don't have. Terrible, like we really needed this right now.

I raised my prices by 100% to try to stop orders until I can get this fixed.

What a MESS. Worst thing that's ever happened to me on eBay!

[gear-house]

PS- It's not just items with variations folks, it's everything. If the item has sold before it's inventory count is now wrong. 

[gear-house]

Well, maybe not sure on this yet. I counted wrong 🙂 It could just be the items with variations.

[brian@ebay]

Hi everyone! I'm looking into this now. If I can get some item numbers that this occurred on then it will help me get this reported to the tech team. Thanks!

@mam98031 @happyda_60 @sneaker-jesus @xray360 

[fashion_public]

Hi!

For instance, Item number: 163385022021

This is only one out of 20 listings that i have revised.

The item usually stays in the first row of the page but now I can spot it on 2nd page. If you want me to post up all of the item numbers, I can do that.

[happyda_60]

This is the last one I had to cancel my order on.
eBay item number:401888521976

[happyda_60]

Here are 2 screen shots I took last night.

[aotastore]

Item number 114097849946 is another example. I changed the quantity to zero in a panic this morning after seeing sales that were supposed to be out of stock.

[gear-house]

274189959578

372976763925

372570987486

274203653110

Try 100% of mine with variations.

[brian@ebay]

Thanks everyone! I'll send these examples over 🙂

[xray360]

The examples shown are exactly what has happened to my listings on my business account. I tested making a new listing and it deletes all the variations and re-adds them when revising.  Picture shown below

A work around for updating quantities is to use [# variations] link in active listings. I tested on a listing and I was able to make changes to quantity. Using Revise listing option, or bulk editing will cause the glitch to delete all variations even if you simply update the description. 

This really should be announced as some affected sellers may make a mass update to their listings and their entire store would revert back to initial quantity. 

[la-chakra]

Same problem here. I am in the middle of a major inventory update.

All my multi variation items are completely screwed up.

I am in the middle of a major inventory update.

Now my store front isn't showing any categories... 

I am dead in the water.

Yuki

[bar-29368]

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@eburtonlab wrote:

@jpc99999 

Firestick listed at high quantity and low price? Account contact info changed? Payments not going into your PayPal account?

From your description it sounds like your account may have been hijacked. You should contact eBay using the link on this page:

https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196

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As soon as I read the post I thought the same thing.

This isn't the variations glitch at all.

[bar-29368]

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@gear-house wrote:

Well, maybe not sure on this yet. I counted wrong 🙂 It could just be the items with variations.

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I sure hope you're wrong and it's not affecting MQ listings as well. That would be a total disaster (not that the variations one isn't bad enough).

Trying to wrack my brain to think if I edited any MV last night or yesterday.