eBay connectivity problems

[paulpokey68]

Hi people, hope someone can help, I have been having major issues for several weeks when I try to open the app on android or by laptop, however when I turn WiFi off on my phone and use 4g it loads fine, any ideas would be most appreciated.

Regards Paul.

[dollybeauty]

You might post this on the Mobile apps board. One of eBay's people may be ableto help...

Questions about the various apps that are available, are best answered in the Discussion boards. There is a board for iOS (Apple) and another for Android.

Above, click on Discussions, then click on the group your device fits into, or click on a direct link below.

http://www.ebay.com/ios

http://www.ebay.com/android

These boards do have eBay associates who are monitoring the posts.

You can help them answer your questions by adding to your post,

1) the device,
2) the OS version your device is using, and
3) the version of the App you are having difficulty with.

The more info you can relay, the better they can help you.

[kandakumarusa]

Hi 

Do you have trouble connecting other sites ? 

If so , try restarting your modem / router .