@ltldpr wrote:
Well, I contacted "customer service" (what a joke of a name) to report that my transcript of my previous chat was not attached to the message in my eBay messages that says the following:
Hello ,
Thanks for contacting eBay. We hope that your questions were answered and resolved to your satisfaction during our recent chat.
We've attached a transcript of the chat session to this email and sent a copy to your registered email address in case you need to refer to it again.
If you need to contact us about anything else, click Help & Contact at the top of most eBay pages and we'll be happy to help.
Thanks,
eBay
I was told to just get the transcript from my registered email address. I was given all sorts of non-link links to various messages in my eBay messages, and told that they can see my messages, but she never mentioned the transcript message.
After I copy/pasted the above into the chat box, I was also told that the transcript would not be in my eBay messages, and would only be in my registered email. I said that's why I was reporting the technical issue and asked why the message said it was attached if it was only available in my registered email instead of the internal messages on the platform itself.
1. If it's not going to be in my eBay messages, then I should not be getting a message after the fact, in my eBay messages entitled "Customer Service Chat Transcript" stating that the transcript is attached!
2. I would like to keep the transcript of the agent telling me to specifically do something in regards to an issue that arose after a potential buyer contacted me via my bleeping eBay messages. I want the two things to be in the same place.
I asked several times, and then insisted that the issue of non-existent transcript be reported to the tech team and requested a ticket number repeatedly for the report. The agent gave me a number that ended up being our chat ID number (it was at the end of the message subject "Customer Service Chat Transcript SR# & some numbers").
I eventually chatted with someone who claimed to be a supervisor who also provided the same number that her lying agent gave me.
How do I get a ticket number for post "customer service" chat transcript emails in eBay messages that do not have transcripts attached?
Anyone? Why can't official eBay business be obtained on the eBay platform itself, especially when they send a message that says it's attached, but it's not? Why can I only access the transcript via an external email account that I'm unable to forward to my eBay messages so I can keep it with the buyer message it was about?
Hey @ltldpr! Are you just needing the ticket number or that and a copy of the transcript?
Devon,
@ltldpr wrote:
devon@ebay wrote:
@ltldpr wrote:
Well, I contacted "customer service" (what a joke of a name) to report that my transcript of my previous chat was not attached to the message in my eBay messages that says the following:
Hello ,
Thanks for contacting eBay. We hope that your questions were answered and resolved to your satisfaction during our recent chat.
We've attached a transcript of the chat session to this email and sent a copy to your registered email address in case you need to refer to it again.
If you need to contact us about anything else, click Help & Contact at the top of most eBay pages and we'll be happy to help.
Thanks,
eBay
I was told to just get the transcript from my registered email address. I was given all sorts of non-link links to various messages in my eBay messages, and told that they can see my messages, but she never mentioned the transcript message.
After I copy/pasted the above into the chat box, I was also told that the transcript would not be in my eBay messages, and would only be in my registered email. I said that's why I was reporting the technical issue and asked why the message said it was attached if it was only available in my registered email instead of the internal messages on the platform itself.
1. If it's not going to be in my eBay messages, then I should not be getting a message after the fact, in my eBay messages entitled "Customer Service Chat Transcript" stating that the transcript is attached!
2. I would like to keep the transcript of the agent telling me to specifically do something in regards to an issue that arose after a potential buyer contacted me via my bleeping eBay messages. I want the two things to be in the same place.
I asked several times, and then insisted that the issue of non-existent transcript be reported to the tech team and requested a ticket number repeatedly for the report. The agent gave me a number that ended up being our chat ID number (it was at the end of the message subject "Customer Service Chat Transcript SR# & some numbers").
I eventually chatted with someone who claimed to be a supervisor who also provided the same number that her lying agent gave me.
How do I get a ticket number for post "customer service" chat transcript emails in eBay messages that do not have transcripts attached?
Anyone? Why can't official eBay business be obtained on the eBay platform itself, especially when they send a message that says it's attached, but it's not? Why can I only access the transcript via an external email account that I'm unable to forward to my eBay messages so I can keep it with the buyer message it was about?
Hey @ltldpr! Are you just needing the ticket number or that and a copy of the transcript?
Hi devon@ebay , both.
I would like all transcripts that should be generated after a chat to be attached to the message in my eBay messages emails that state it's there but is not. (I'd like to keep it in the same place (eBay messages) as the buyer's message that it was initially about.)
I'd also like a ticket number, if one was generated, reporting the issue of missing transcripts.
Hey @ltldpr! The ticket number(s) should be in the subject of the email/eBay message that is sent out and should start with "SR#". As far as a copy of the transcript I recommend reaching back out to customer support and they should be able to copy and send out the transcript to the email that is attached on your account.
Devon,
@ltldpr wrote:
devon@ebay wrote:
@ltldpr wrote:
devon@ebay wrote:
@ltldpr wrote:
Well, I contacted "customer service" (what a joke of a name) to report that my transcript of my previous chat was not attached to the message in my eBay messages that says the following:
Hello ,
Thanks for contacting eBay. We hope that your questions were answered and resolved to your satisfaction during our recent chat.
We've attached a transcript of the chat session to this email and sent a copy to your registered email address in case you need to refer to it again.
If you need to contact us about anything else, click Help & Contact at the top of most eBay pages and we'll be happy to help.
Thanks,
eBay
I was told to just get the transcript from my registered email address. I was given all sorts of non-link links to various messages in my eBay messages, and told that they can see my messages, but she never mentioned the transcript message.
After I copy/pasted the above into the chat box, I was also told that the transcript would not be in my eBay messages, and would only be in my registered email. I said that's why I was reporting the technical issue and asked why the message said it was attached if it was only available in my registered email instead of the internal messages on the platform itself.
1. If it's not going to be in my eBay messages, then I should not be getting a message after the fact, in my eBay messages entitled "Customer Service Chat Transcript" stating that the transcript is attached!
2. I would like to keep the transcript of the agent telling me to specifically do something in regards to an issue that arose after a potential buyer contacted me via my bleeping eBay messages. I want the two things to be in the same place.
I asked several times, and then insisted that the issue of non-existent transcript be reported to the tech team and requested a ticket number repeatedly for the report. The agent gave me a number that ended up being our chat ID number (it was at the end of the message subject "Customer Service Chat Transcript SR# & some numbers").
I eventually chatted with someone who claimed to be a supervisor who also provided the same number that her lying agent gave me.
How do I get a ticket number for post "customer service" chat transcript emails in eBay messages that do not have transcripts attached?
Anyone? Why can't official eBay business be obtained on the eBay platform itself, especially when they send a message that says it's attached, but it's not? Why can I only access the transcript via an external email account that I'm unable to forward to my eBay messages so I can keep it with the buyer message it was about?
Hey @ltldpr! Are you just needing the ticket number or that and a copy of the transcript?
Hi devon@ebay , both.
I would like all transcripts that should be generated after a chat to be attached to the message in my eBay messages emails that state it's there but is not. (I'd like to keep it in the same place (eBay messages) as the buyer's message that it was initially about.)
I'd also like a ticket number, if one was generated, reporting the issue of missing transcripts.
Hey @ltldpr! The ticket number(s) should be in the subject of the email/eBay message that is sent out and should start with "SR#". As far as a copy of the transcript I recommend reaching back out to customer support and they should be able to copy and send out the transcript to the email that is attached on your account.
That's just it - I need it in my eBay messages and that's why I reported that it's not there.
Here's what happened:
Buyer contacted me wanting to accept offer I sent but eBay bot was forcing expedited shipping when I offered 3 different options in listing.
Buyer wanted GA (about $8 cheaper). I couldn't change shipping on listing due to offers having been made.
I contacted support.
Support told me to have buyer pay for higher shipping, ship GA, and issue refund.
Because I know that if we don't ship according to what buyer chose at checkout - the bot can ding my account.
I stated this concern. Support said not to worry about that and that it would not happen.
I NEED the chat transcript to be IN MY eBay messages where the buyer's messages are in the event of a ding on my account.
I can't forward the transcript from my registered email address to my eBay messages. It's nice to have in my registered email, but no good to me in the even that I need it to cover my back side with the eBay bot.
I hope that makes sense. I don't think the support people I contacted after the fact understood the necessity either, but it's to cover my rear end. I need the transcript in my eBay messages.
Ticket issue: Chat ID numbers are the equivalent of Ticket numbers? I thought ticket numbers started with ALERT and some numbers.
@ltldpr I completely understand. In this case when you reach out to customer support they can copy and attach the chat transcript that can be sent out via email. This will also show in your eBay messages as the system customer support agents use do both when they send out an email. For ticket numbers, if they are tied to an individual account they can be referenced as SR #'s and then tickets that impact the entire site or multiple members those will start with ALERT.
Devon,
