I got a product that dose not work

[summta50]

I received an item that dose not work the sell told me to keep the defective unit and they would send me another one told them my address has changed they say good luck and I am asking for a tracking number .Now they wont get back to me and now Im stuck with a water heater that dose not work ORDER NUMBER13-06876-41652

[kensgiftshop]

@summta50 

If you've had it less then 30 days, go to the resolution center below and select, the item doesn't match the description.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

If it's been longer then 30 days, open a case with Pay Pal or your credit card.