Help!

[glorybells]

I have an open case for an item not received.  When I click on the words Take Action, I get an error message.  See pictures below.

As this is time sensitive, I need this resolved ASAP.

[evry1nositswindy]

Does it do the same thing on your desktop?  

[lamber9347]

@glorybells The phone app is notorious for not being user friendly and/or not doing what you want to do. Try using a tablet, laptop, or desktop and you should be fine. Best of luck to you....

[glorybells]

I’m using the desktop version on an iPad