06-08-2019 08:25 AM
There are now 3 separate topics this am on how to close a Manual unpaid item case. I had this happen where the buyer paid last night but the case was still open as of this am.
In the resolution center, to the lower right is an arrow for a drop down, but all it says is "receive fee credit". I called into CS and they said click that and then a page opens allowing you to manually close the case.
Has something changed? I thought it was just me but now I see topics popping up with the same question.
at least the wording should be changed to "further actions" instead of "receive fee credit"
That makes the seller think he is asking for his fee's back, confusing.
07-19-2019 08:50 AM
07-19-2019 08:52 AM
To close the case manually, use the "Get fee Credit" link ... the next screen will ask if the buyer paid or not ... select that they paid. The case will close.
07-19-2019 08:53 AM
07-19-2019 05:27 PM