Thank you very much for the help! I received one other response, from a guy named Tony. It simply says: "It's not your problem and none of your business." Hysterical! The bigger problem lies in the trend for large companies to filter our responses so we can be directed to the appropriate department. If their isn't an option that addresses our issue, we expect to be directed to some sort of catch-all; normally a customer service phone number with an extensive hold time. The trend I'm noticing more and more with large companies is to eliminate contact that can't be identified and routed according to a set of predetermined definitions. If your intended purpose for contact doesn't match up to the qualifications defined by the menu options, the underlying message from the company is: "That's your problem." In this case, Tony was correct. It's not my problem. Apparently it's become inappropriate to stick one's nose where it doesn't belong regardless of the consequences, as long as they don't pose a threat to oneself.
All this reminds me of a conversation I once overheard while I was inside the Intensive Care area in the Burn Unit of The Swedish Medical Center in Denver. It went like this: "Hey yo Tony." "I wanted to tell you that your ass was on fire but then I remembered that advice you once offered"....."Not my problem and none of my business."
