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EIS multiple item order on Android App

Got a multiple item order on the Android App this AM.

 

Two items shipping to Canada.

 

Showed Free Shipping on each item.

 

Checked the pages for the items on a desktop. All had a charge for shipping.

 

Checked the order on a desktop. Did not break out the domestic and international parts, but I the total I netted did not disturb me.

 

Have no clue whether I was cheated or not. But I assume that an error in the mobile app is business as usual.

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EIS multiple item order on Android App


@tobaccocardyahoo wrote:

Got a multiple item order on the Android App this AM.

 

Two items shipping to Canada.

 

Showed Free Shipping on each item.

 

Checked the pages for the items on a desktop. All had a charge for shipping.

 

Checked the order on a desktop. Did not break out the domestic and international parts, but I the total I netted did not disturb me.

 

Have no clue whether I was cheated or not. But I assume that an error in the mobile app is business as usual.


Hey @tobaccocardyahoo! The Product team reached out and wanted to help out on this. Do you mind sharing more details on what you are experiencing?  

Devon,
eBay
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EIS multiple item order on Android App

devon@ebay 

 

Order 08-11476-77505

 

Each individual item has a domestic shipping fee.

 

Android app says free shipping on both items.

 

As always on the desktop, domestic shipping and EIS charge are combined.

 

 

 

 
Message 3 of 4
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EIS multiple item order on Android App


@tobaccocardyahoo wrote:

devon@ebay 

 

Order 08-11476-77505

 

Each individual item has a domestic shipping fee.

 

Android app says free shipping on both items.

 

As always on the desktop, domestic shipping and EIS charge are combined.

 

 

 

 

@tobaccocardyahoo Thank you for this! Can I also have you email us a screenshot at askcommunity@ebay.com? This way we are not sharing any of the buyer details here on Community. 

Devon,
eBay
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