I'm concern about my item

[vicksu_9]

Hello there,

I think my item might be a problem with purchase, but I did pay everything and the seller couldn't help me at all so he told me that I should contact asistance and I can't find any useful to open claim because I don't know how to do it since I'm still new to eBay. I also did contact eBay on Facebook so they told me open claim and it tells me to contact assistance or ask community members and I ordered this Spectum 97970 Flower Flat Napkin Holder, Chrome New and I think the problem is carrier

Here's my Global tracking is UPAAA000000133109463 and my status display so far

Shipped from the Global Shipping Center to International Destination

Oct-02-15, 15:10 PM, Erlanger

Customs Documentation and Labeling

Oct-02-15, 04:52 AM, Erlanger

Processing at Global Shipping Center

Oct-02-15, 04:37 AM, Erlanger

Arrived at Global Shipping Center

Oct-01-15, 13:19 PM, ERLANGER, KY 41025

Out for delivery to Global Shipping Center

Oct-01-15, 07:35 AM, ELSMERE, KY

Out for delivery to Global Shipping Center

Oct-01-15, 05:02 AM, ELSMERE, KY

In transit - Exception-WE'LL BE IN YOUR AREA AND WILL DELIVER YOUR UPS SUREPOST PACKAGE INSTEAD OF THE POST OFFICE.

Oct-01-15, 05:01 AM, ELSMERE, KY

In Transit-ARRIVAL SCAN

Oct-01-15, 04:29 AM, ELSMERE, KY

In Transit-DEPARTURE SCAN

Sep-30-15, 20:59 PM, HODGKINS, IL

In Transit-ORIGIN SCAN AT CUSTOMER LOCATION

Sep-30-15, 02:29 AM, KENOSHA, WI

Anyway, sorry for my English is not good and I would like to know