08-10-2017 03:11 PM - last edited on 08-12-2017 08:32 AM by kh-missy
I bought a flame less latern Jan 28 2017 .I didn't receive the latern until Feb. 16 2017. The lantern stopped working two days ago,and seller refuses to make good on this defective lantern. I know the rule is 180 days protection,but I didn't get the lantern until 3 weeks after I placed my order,so I haven't owned the lantern for 180 days.
So my advice is to stay away from this vendor.
08-10-2017 03:33 PM - last edited on 08-12-2017 08:34 AM by kh-missy
1. It is a board violation to name & shame.
Your post will be edited & you will be slapped with a wet lettuce leaf.
2. You had 30 days after DELIVERY to open a case with eBay.
3. You have 180 days aftet PAYMENT to open a case with PayPal.
So my advice is to study the board guidelines & Buyer Protection.
08-10-2017 10:39 PM - last edited on 08-12-2017 08:34 AM by kh-missy
08-11-2017 06:39 AM - last edited on 08-12-2017 08:35 AM by kh-missy
PayPal said the 180 days starts with the purchase date. Not very fair since the seller took three weeks to deliver the product.
08-11-2017 07:46 AM - last edited on 08-12-2017 08:35 AM by kh-missy
The lantern work up until three days ago.Had the vendor shipped the item instead of sitting on it for three weeks,I would have been inside the 180 days.
From now on ,I'll be paying for all purchases,with a credit card,at least the credit card company won't hang me out to dry! I don't think expecting a product to work for more than five months is unreasonable,and this vendor is no good!
08-11-2017 12:20 PM - last edited on 08-12-2017 08:36 AM by kh-missy
I think it is unreasonable to expect a seller who is not a manufacturer to warrant a product, period.
Janet
08-11-2017 02:49 PM - last edited on 08-12-2017 08:36 AM by kh-missy
Thanks,I'd like to change the feedback I left for this vendor,is this possible?
08-11-2017 04:04 PM - last edited on 08-12-2017 08:37 AM by kh-missy
I don't care what you sell if you don't stand behind it you shouldn't be in sales period!
08-11-2017 04:07 PM - last edited on 08-12-2017 08:37 AM by kh-missy
@ralphs007 wrote:
Thanks,I'd like to change the feedback I left for this vendor,is this possible?
Nope.
08-11-2017 04:25 PM - last edited on 08-12-2017 08:38 AM by kh-missy
@ralphs007 wrote:
I don't care what you sell if you don't stand behind it you shouldn't be in sales period!
And I don't care what you buy, unless you have a valid manufacturers warranty, 6 months after purchase is unreasonable regarding the expectation of returning a broken or defective item and receiving a refund. No one selling items on eBay is going to offer such a warranty.
How would the seller even know you didn't drop the lantern and break it yourself? I seriously doubt the seller you are seeking to discredit purposely sold an item he knew would stop working on the off chance it would work only long enough to leave you with no chance to file a Return for Refund claim.
I'm sorry this happened to you, but IMO, this is an unfortunate occurrence, but the seller is not responsible.
08-12-2017 01:45 AM - last edited on 08-12-2017 08:38 AM by kh-missy
You cannot change your fb left...but you can "respond to feedback left" and/or "respond to feedback received". Just be fair, and keep emotions out of it. I sympathize with your dilemma and frustrations, but not totally on board with your response, seems rather blown out of proportion IMHO.
08-12-2017 06:38 AM - last edited on 08-12-2017 08:38 AM by kh-missy
@*help_no_brakes* wrote:
@ralphs007 wrote:
Thanks,I'd like to change the feedback I left for this vendor,is this possible?
Nope.
LOL! @*help_no_brakes* , you truly have a gift for the simple, succinct response. 😉
08-12-2017 08:42 AM - edited 08-12-2017 08:42 AM
Sorry for any confusion the edits may have caused. The edits were to the topic title only. Thanks for your understanding. If you have any questions in regards to the edit, please contact me via private message.
08-12-2017 01:24 PM
Okay,I'm out of here,I can see that most of you guys are seller's,and you stick together like politicians. No need to reply,cause I won't be reading it.
08-15-2017 02:49 AM
LOL....thanks miss kitty cat for taking the time to post a clarification for all your edits....I was wondering what plague had descended upon this entire thread, then I recalled how the OP had named in the title ( which was a no-no)....so it all makes sense now.