I purchased a simple mobile phone for my young son. When the product arrived I purchased a sim card from a local operator. Since the connection had not activated the following day, I returned to the network operator, who discovered that the phone would only work on 2G technology, which has been discontinued in my country. There was no mention of the fact that the phone operated on 2G on the product listing. I contacted the seller, who has repeatedly avoided taking a decision on the return, until after almost a month, when they offered a partial refund, which I would be open to accepting.
However, the following day, the seller closed the return, without any further communication and I do not see any refund on my account.
I believe that according to Australian law, a seller is obliged to make a refund for products which are not fit for purpose.
What are my options?
