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Computers, Networking & I.T.

Today I decided to return my router to factory default seeing my internet has been slow and it's about 18 months old.  Also was going to change the settings once in it.

 

Did the paper clip thing, Reset to Factory Default, network went down (I knew that would happen) and I've spent the better part of the day trying to log into the router.

 

I've got a Netgear R7000 Nighthawk Router connected to a Netgear Switch (needed that for wired computers downstairs).  The switch is connected to my modem.  All 3 seem to be working fine and I doubt there is anything wrong given I had perfect internet on all wired, wireless and my iPhone before I decided to do this stupid thing.

 

After falling UP the basement stairs hurting my wrist and hamstring, I tried a dozen different things including about 5-6 resets of the router.  Rebooted the laptop (using the Toshiba), tried with and without CAT cable. 

 

I am using the default SSID and PW on the router and tried all 4 of Netgear's login addresses - none are working.  I can get online perfectly now with the router's SSID and PW, my phone and Toshiba are the only two devices using the default router information and I'll change it back to what I want if I EVER get back into the router.

 

I sent Netgear Support an email and it seems I'm out of warranty for FREE support.  They told me to access their site (link didn't work) or Community which does have suggestions, all of which I've tried already. 

 

I've done the Release/Renew thing through the Command Prompt and can use one laptop and my phone wireless in the house but I can't get back in the router.

 

Any takes on this one?  If you've known me here for years you know me and networks don't get along at ALL and I should have let well-enough alone but I had to hit the router with the paper clip.  Netgear won't see me anymore for routers - this one cost me almost $200 brand new and it's only 18 months old. 

 

Any input would be greatly appreciated.  I can get online with the Toshiba and phone but that's it - can't access the router at all and get the error page when I try. 

 

Oh, and I've tried disabling my Kaspersky through all this which made no difference at all.

 

Thanks in advance.

LadyKeys

Computers, Networking & I.T. discussion

May 4, 2016 5:36:28 PM PT

NetGear R7000 NightHawk Login Problem

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