mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@jrinam wrote:ordered 4 travel bags of different sizes but same line, matched set. seller marks all 4 shipped in 4 seperate packages. got a refund for the exact amount of one item. paypal shows total payment (all four) and refund but no explanation. seller has not contacted me. i did message asking about this and relize they may need a minute to respond but my delemna is i need to find another and reorder AND RECEIVE before xmas. the seller still shows 7 available so refund seems odd.
If you don't hear from them by Monday [some sellers do take time off over the weekend], get their contact information and call them. Because you have a transaction with them, you can get their phone number and that may be your best bet since time is very important now. Heck you could even do it tomorrow if you are really concerned.
I hope it works out for you.
@jrinam wrote:i found another peice from the same collection but different size and shape. i didnt want to have 2 identicle bags "if" the first showed up. i bought from a different seller with gauranteed shipping. my purchase history shows package #1-4 but threw paypal, i retreived actual tracking number and all 4 are the same, one package! i can only assume the refund meant not getting that peice. acording to tracking, the replacement peice will be here wednessday and my originals on friday. while selling an item that wasnt available is bad enough, a refund without any explanation has caused me way more greif!
You have every right to expect an explanation from your seller and I'm very sorry they are not forthcoming with you. Which is especially important this time of year. I have no explanation for why your seller did this, but it is certainly annoying and frustrating for you and understandably so.
I hope it all works out to your benefit. Please do keep us updated. You are in my thoughts.
@jrinam wrote:it is the weekend so i might get an answer monday. if not, wait and see! while one bigger package makes sence, a little concerned about 'appearing' to be 4 seperate ones. i buy very little here anymore because of numerous issues. my complaints on here netted me a couple vacations so i took a longer one on my own. probably get booted again for saying it but it would of been easier for me to pay a little more and buy from a reputable online retailer.
Well please know that most sellers on Ebay take their jobs seriously. In the future if you need any help trying to figure out who to buy from come on back, we will help. Or you are always welcome to write me direct with any issue that may arrise. I'm happy to assist if I can. I'm hoping this will all work out in your favor.
@castlemagicmemories wrote:This is so frustrating and I am so sorry you are in this situation. Hopefully as myangelmyprincess says, you will still receive it in time, or can order from another seller since you got a refund for one.
Possibly the seller is out of stock and was short one item on your order but does not want an out of stock defect. Possibly he waited for one to come in, and it is on its' way to you.
I hope it all works out for you.
Great advice and the OP already followed it, see post #4.
Since the seller didn't file a cancellation, it is all guesswork at this point. If the seller had filed for a cancellation of the item, you would have received an email which would state which reason the seller used.
The lack of response and updates from your seller is absolutely concerning. It is not the right way to treat customers, that is for sure.
@jrinam wrote:one tracking number for all 4 has me concerned. am i getting 1, 3 in same box or all 4? wait and see is my only option at this time. assuming the forth isnt in there, do i forget it and move on? ebay would show item received and no refund. guess i just wait and decide how to proceed at that time. had it not been an xmas gift, i would file a snad, send the 3 back and buy all 4 somewhere else.
If you don't receive the item that has already been refunded to you, just move on. If some other issue arrises after you receive the packages, lets visit that problem at that time to figure out what your options are.
