@dailydeals1001,
We cannot help you with your hacked account, we can tell you what to do that might help you with your BoA card dispute if you have one open. If you did open one, your ebay protections have been nullified.
"I called ups and verified the item was never delivered to my address . Ups will not allow to give you information were the item was delivered for security reasons... . I sent boa a 13 page report of emails to eBay phone records and ups documentation where the item shipped from".
It is not only you who cannot access the shipping label address and package information, it is anyone who is not the sender. Most card providers and ebay will not accept emails from a shipping agency as proof of non delivery or delivery to a different address. If the item shows up in your purchase history and your address is the one shown on the Order Details page, you can get information from UPS that will help, but you have to do some leg work.
You will have to go to your local UPS store. You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details.
You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info to see if was is appropriate for what was bought. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what was bought. Do not ask for specific address or package info, they cannot give it out. Have the clerk print their name then sign and date the note and to add the UPS store number and in this case maybe their phone number. Once you have the note scan it or take a CLEAR photo of it, so you can add it to a bank and/or credit card dispute.
"Ebay Account was hacked and reported the fraudulent transaction the same hour the order was placed".
Was the transaction reported to the bank within an hour, or did you just contact ebay? I would have contacted my card provider/bank right away.
There are a couple of ways an ebay account can get "hacked" the most common one is logging into it from a semi-public wifi connection at a restaurant/coffee shop, hotel or shopping mall. A hacker sets up a mimicked server, and gets info from anyone using it.
Another is someone using an RFID scanner to get your card information which can happen at gas station pump readers, stand alone ATMs, and other places with fake readers installed over the card receptacle, or while someone is standing/sitting close to you in a public place who has a portable reader. In some instances recent transactional information can be gained from a card.
"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
