@woodland_gnome wrote:A buyer can RETRACT a bid if there is more than 12 hours left (or during the last 12 hours if it is within 1 hour after the bid was placed). The buyer MAY retract for one of 3 reasons (typo in entering the bid, in which case s/he is obligated to rebid the correct amount; seller changed the description; or seller's email or phone # on file with eBay is invalid). Go to the Bid History Page (click on the # of bids display on the Listing Page for the auction) and in the retraction/cancellation section at the bottom you, as seller should be able to see the reason chosen by the bidder (that display is hidden from users other than the seller and that bidder).
The third reason that you state is incorrect and there is an error in the first reason that you state.
Per eBay (screen capture below), one is able to retract a bid if
(i) the amount of the bid entered is incorrect (there is no statement regarding being "obligated to rebid" in the screen capture below);
(ii) the seller significantly changed the description of the item after the bid was submitted; or
(iii) one is "unable to contact the seller" (thus, your third statement, "seller's email or phone # on file with eBay is invalid", is incorrect).
Per eBay (screen capture below), "if you want to retract your bid for any other reason or there's less than 12 hours remaining on an auction, you'll need to contact the seller to ask if you can retract your bid. The seller must cancel the bid on your behalf."
@smabrouk wrote:
@woodland_gnome wrote:A buyer can RETRACT a bid if there is more than 12 hours left (or during the last 12 hours if it is within 1 hour after the bid was placed). The buyer MAY retract for one of 3 reasons (typo in entering the bid, in which case s/he is obligated to rebid the correct amount; seller changed the description; or seller's email or phone # on file with eBay is invalid). Go to the Bid History Page (click on the # of bids display on the Listing Page for the auction) and in the retraction/cancellation section at the bottom you, as seller should be able to see the reason chosen by the bidder (that display is hidden from users other than the seller and that bidder).
The third reason that you state is incorrect and there is an error in the first reason that you state.
Per eBay (screen capture below), one is able to retract a bid if
(i) the amount of the bid entered is incorrect (there is no statement regarding being "obligated to rebid" in the screen capture below);
(ii) the seller significantly changed the description of the item after the bid was submitted; or
(iii) one is "unable to contact the seller" (thus, your third statement, "seller's email or phone # on file with eBay is invalid", is incorrect).
Per eBay (screen capture below), "if you want to retract your bid for any other reason or there's less than 12 hours remaining on an auction, you'll need to contact the seller to ask if you can retract your bid. The seller must cancel the bid on your behalf."
No, I am right. "Unable to contact seller" is defined as "This means that you have tried calling the seller and the seller's phone number doesn't work, or you have tried emailing the seller and it comes back undeliverable" on the actual retraction page http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow.
As to the obligation to rebid on the same page: "You accidentally enter a wrong bid amount (for example, you bid $99.50 instead of $9.95). If this occurs, re-enter the correct bid amount immediately."
Do NOT rely on the brief "Here's what we found" blurb you get in response to a keyword search on the help and contact flow. They are way oversimplified.
@woodland_gnome wrote:
@smabrouk wrote:
@woodland_gnome wrote:A buyer can RETRACT a bid if there is more than 12 hours left (or during the last 12 hours if it is within 1 hour after the bid was placed). The buyer MAY retract for one of 3 reasons (typo in entering the bid, in which case s/he is obligated to rebid the correct amount; seller changed the description; or seller's email or phone # on file with eBay is invalid). Go to the Bid History Page (click on the # of bids display on the Listing Page for the auction) and in the retraction/cancellation section at the bottom you, as seller should be able to see the reason chosen by the bidder (that display is hidden from users other than the seller and that bidder).
The third reason that you state is incorrect and there is an error in the first reason that you state.
Per eBay (screen capture below), one is able to retract a bid if
(i) the amount of the bid entered is incorrect (there is no statement regarding being "obligated to rebid" in the screen capture below);
(ii) the seller significantly changed the description of the item after the bid was submitted; or
(iii) one is "unable to contact the seller" (thus, your third statement, "seller's email or phone # on file with eBay is invalid", is incorrect).
Per eBay (screen capture below), "if you want to retract your bid for any other reason or there's less than 12 hours remaining on an auction, you'll need to contact the seller to ask if you can retract your bid. The seller must cancel the bid on your behalf."
No, I am right. "Unable to contact seller" is defined as "This means that you have tried calling the seller and the seller's phone number doesn't work, or you have tried emailing the seller and it comes back undeliverable" on the actual retraction page http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow.
As to the obligation to rebid on the same page: "You accidentally enter a wrong bid amount (for example, you bid $99.50 instead of $9.95). If this occurs, re-enter the correct bid amount immediately."
Do NOT rely on the brief "Here's what we found" blurb you get in response to a keyword search on the help and contact flow. They are way oversimplified.
Below is a screen capture of the Changing or Retracting your Bid section on the Bidding Overview page, https://pages.ebay.com/help/buy/bidding-overview.html. I thought that you might enjoy a longer source -- the Bidding Overview page.
Some points for you to note are the statements:
(I) "When you retract the bid, we remove all bids you placed on the item. If you are correcting a bidding error, you must bid again." It is important to note the conditions stated -- "If you are correcting a bidding error" -- in regard to the need to bid again. Even eBay acknowledges the gray area using this statement.
(II) "You can't reach the seller by telephone or email." is included in this section on the Bidding Overview page as in the previous screen capture. Keep in mind that eBay does not give seller contact information out to everyone and that most sellers do not include phone numbers in their listings. For the most part, buyers are limited to communication with sellers via the eBay message system.
Despite my having found and included screen captures of this information twice in the eBay Help system, you must agree that eBay has some consistency problems with its pages.
