Can’t pay using my ebay gift card

[prchris_rumdh]

 Hello! I’ve been on ebay since 2015 and all the years i have used this app I have never came across this issue. I always tend to use ebay gift cards for completing my purchases but recently I keep getting this red message right after finishing my purchase. This has been happening to me for over a year now and it’s really frustrating. Any help? 

[wastingtime101]

I see you're in Puerto Rico @prchris_rumdh . The fact that your feedback page tells me you're registered in PR means you entered PR in the country field and that could be what's triggering this problem. You are registered in Puerto Rico but to use eBay gift cards you must be registered in and shipping to the US.

Go to this page and make sure your address (both registration and shipping) is entered with PR as the "state" and United States as the country. I'm honestly not sure if you can change the country on your registration address from PR to US. If you can't, you may have to create a new account.

https://accountsettings.ebay.com/uas/addresses

When you enter PR in the country field, the system sees you as an international buyer.

Also keep in mind some categories are restricted from payments with gift cards. Read more here:

https://www.ebay.com/help/buying/paying-items/ebay-gift-cards?id=4640#section4

And here:

https://pages.ebay.com/giftcard/faqs.html

And here:

https://pages.ebay.com/giftcard/terms_conditions.html